BiOsLaSh

Q: Messages says "XXXXX is not registered with iMessage"

iMac14,2

MacOS 10.9.1

 

All of the sudden I can't send any messages on my iMac. It was working about a week ago. No update to the OS has happened since then. Every email address and phone number now says "XXXXX is not registered with iMessage." Old conversations that are months old suddenly aren't updated and I can't send another message. I can't initiate new conversation because of the error. I can't even send a message to myself from the iMac (works fine from my iPhone). Just to be clear, these contacts are wtihout a doubt registered with iMessage. I'm not trying to send an iMessage to my grandma's 2004 flip phone. Messages/iMessage still works on my iPhone 5S, iPad 3, MacPro at home, and MacBook Pro. I've tried disabling and signing out of the account and signing back in. The best result I got from that is the "To:" field turning blue, as it does when sending to a registered iMessage address, only to then turn red, as it does when it thinks the address is not registered.  Any help would be much appreciated.

Posted on Jan 29, 2014 2:46 PM

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Q: Messages says "XXXXX is not registered with iMessage"

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  • by lordnick1993,

    lordnick1993 lordnick1993 Aug 2, 2014 1:02 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 2, 2014 1:02 PM in response to Ralph Johns (UK)

    Thanks for your help, by the way!

  • by Crash Battery,

    Crash Battery Crash Battery Aug 4, 2014 8:01 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 4, 2014 8:01 AM in response to Ralph Johns (UK)

    Hello all,

     

    I have been having the same problem for about 4 months now. Not only is it happening on my Macbook Pro 13" (Mid 2012), but it is also happening on my Retina iPad Mini. On both devices, it gives me the error message that the person I'm trying to send a message to is not registered with iMessage. Additionally, I have not been able to receive messages on both the iPad and the Mac. However, iMessage works perfectly on my iPhone 5S. I have no problem sending people iMessages on my phone.

     

    What's weird is that, even though iMessage hasn't been working on my iPad and Mac for 4 months, it has been able to work between 11pm and 1am EST on some days. So weird.

     

    This may not be related, but there have also been problems with my iCloud account internally. For example, I am unable to restore from an iCloud backup because the backup has been corrupt.

     

    I have been "on hold" with apple support for four months about this issue and they are unable to come up with a fix. I don't think it has anything to do with the machines or the software they are running. I think there is something wrong with a server somewhere and it is just affecting my account.

     

    Is anyone else having a problem similar to me? It doesn't work on 2/3 apple devices? Let me know.

     

    Matt

  • by Harry Xiao,

    Harry Xiao Harry Xiao Aug 5, 2014 9:27 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 5, 2014 9:27 AM in response to Ralph Johns (UK)

    I've formatted and installed a new system and I didn't migrate. I just went through/skipped a whole bunch of steps and the moment I was in charge, the first thing I did was to try the message and it fails.

     

    And I checked, the internet works fine, the time zone and the time is correct (synced with time.apple.com) and I've also check the SN and the font. Both fine.

     

    I can send imessage to from my other idevices with no problem but not on any of my macs.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 5, 2014 11:54 AM in response to Harry Xiao
    Level 9 (73,348 points)
    Applications
    Aug 5, 2014 11:54 AM in response to Harry Xiao

    Hi,

     

    In the Finder > Go Menu > Go to Folder enter ~/Library/IdentityServices in to the dialogue box and press Enter.

    Move this contents to the Desktop.

    Restart the Mac.

     

    If Messages and FaceTime work Trash the contents you moved to the Desk top.

     

     

     

     

     

     

    3Sigcopy2.png

    7:54 pm      Tuesday; August 5, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by appexp4u,

    appexp4u appexp4u Aug 6, 2014 10:51 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 6, 2014 10:51 AM in response to Ralph Johns (UK)

    Unfortuantely this solutionI can't send iMessages from my Mac?, in addition to everything posted on this board Messages says "XXXXX is not registered with iMessage" did not work for me. As a computer programmer I'm normally the guy everyone comes to when they need help on the computer. I have TROUBLESHOOTED the "you-know-what" out of this issue to no avail. I would greatly appreciate any assistance you can offer.

  • by lordnick1993,

    lordnick1993 lordnick1993 Aug 7, 2014 9:55 AM in response to BiOsLaSh
    Level 1 (0 points)
    Aug 7, 2014 9:55 AM in response to BiOsLaSh

    Hey guys, I opened my Messages today and the problem just magically solved by itself! Now I can contact with my friends and also it's showing the blue icon on the right side of each email or number. Just be patient guys, I am sure that you will find a solution to your problem as well!

  • by appexp4u,

    appexp4u appexp4u Aug 10, 2014 12:31 PM in response to lordnick1993
    Level 1 (0 points)
    Aug 10, 2014 12:31 PM in response to lordnick1993

    My contacts continue to turn red any, and every time i open iMessage on my mac. I even went so far as to do a FULL FACTORY REFORMAT of my computer and after hours of installation I opened a "brand new" iMessage and the same thing happened. It took me another 7 hours to get my stuff back to the way it was. It's not so much that it doesn't work that bothers me; it's that I CAN'T FIGURE OUT WHY!

     

    I've already been through these:

    Messages says "XXXXX is not registered with iMessage"

    I can't send iMessages from my Mac?

    Cannot initiate an iMessage conversation on my mac

    iMessage won't start conversation from Mac

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 10, 2014 12:37 PM in response to appexp4u
    Level 9 (73,348 points)
    Applications
    Aug 10, 2014 12:37 PM in response to appexp4u

    Hi,

     

    Do you have the Apple Gothic.ttf Font ?

    It should be in Hard Drive/Library/Fonts.

     

    This is actually an odd place and normally Fonts Required by Apps are in Hard Drive/System/Library/Fonts.

     

    Also check the Font with Font Book  (whether it is On/Off or whether it validates properly)

     

     

     

    3Sigcopy2.png

    8:37 pm      Sunday; August 10, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by appexp4u,

    appexp4u appexp4u Aug 10, 2014 1:40 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 10, 2014 1:40 PM in response to Ralph Johns (UK)

    2014-08-10 04.37.52 pm.png

    Also, I'm sending you an email. I apologize if it got sent through more than once.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 10, 2014 2:15 PM in response to appexp4u
    Level 9 (73,348 points)
    Applications
    Aug 10, 2014 2:15 PM in response to appexp4u

    Hi,

     

    The biggest problem I have with this is I can't replicate it or it is not close enough to my two previous experiences to allow them to work.

     

    However I will recite both of them.

    One is mentioned in one of the Threads you linked to when I found out my wife's iPhone had iMessages turned Off somehow (it was accepting SMS texts)

     

    The other was on my own iPhone. The Number, whilst still being greyed out to say I could not alter the setting, was turned Off and only my Apple ID was active.

    This meant the Mac sending from my Apple ID could not iMessages the iPhone Number (it would sync the Send the Mac did on the Apple ID And I could reply to my Apple ID from my Apple ID so it looked like it was working).

     

    The first was easy to "cure".

    The second is a bit more involved needing a reset of the settings for Messages on the iPhone.

    Remove the Apple ID form the settings.

    I then set the phone to Airplane mode to break with the servers for a few minutes.

    On returning to the settings I made sure the iPhone Number re-registered when I turned Messages On.

    Once that was certain (I tested with iMessaging the Apple ID which would be the Mac).

    Then I re-added the Apple ID.

     

    The AppleGothic Font is something that was found recently.

    It is needed in the iMessages registration Process on the Mac.

    As far as I can tell this is redone each time the Mac or the App is restarted (based on the info in the madrid.plist)

     

    Via the other threads you seemed to have covered the other possibles:-

    Date and Time Issues (including Router and Time Zone)

    DNS  issues (I must admit to not using Proxies for iMessages - iChat never did well with them to the AIM Servers).

    Keychain First AID.

    PRAM/NVRAM resets

     

    In the Contacts App > Preferences > General Section there is a Region setting.

    I believe this sets the Country Code for the telephone numbers stored in Contacts (if they don't have one in the first place) although my testing as writing this appears to not support this.  (I am sure somewhere effects this).

     

    What happens in another Mac User account or the Guest Account ?

     

    I did convince someone to create a desk top folder and do that long winded move half the .plists out of ~/Library/Preferences and then restart apps to test then place 1/2 the moved ones back then repeat until you find the group that might contain the suspect .plists

    They had success with this but did not say which .plists they felt were involved.

     

    The iChat app would not launch properly if the Address Book My card was incorrect.

    There are similar issues in Messages.

    Messages does need the full country code on iPhone numbers in order to send iMessages properly.

    Most people close to you don't give a country code as part of the number.

    Something within the whole set up does this for you but right now I can't seem remember or find out which setting it is.

     

    It is late where I am and it will be a while before I am back.

    (I will stick to the Thread).

     

     

     

     

     

     

     

    3Sigcopy2.png

    10:14 pm      Sunday; August 10, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by appexp4u,

    appexp4u appexp4u Aug 10, 2014 2:43 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 10, 2014 2:43 PM in response to Ralph Johns (UK)

    I appreciate your taking the time to concern yourself with this problem I am having. as for your question regarding another account/guest account; the same thing occurs with the user turning red. I must admit, i was intrigued by the idea that it could be the country code, unfortunately this turned out not to be the case. it lets me use my phone number and everything. it even pops up on my phone that I'm using iMessages on my iMac. however, it doesn't sync anything i send across, nor does it let me send anything since it always tells me the user is not registered with iMessage. it worked fine up until about a month and a half ago for no apparent reason.

     

    EDIT: i somewhat reffered to this in my email; but i'd just like to add that when i brought someone else's macbook pro to my house and connected it to my network, i logged them out of their messages account and into mine and it worked! so i don't know why after doing a COMPLETE restore of my mac and trying it it didn't work. maybe my network doesn't allow some kind of iMessage initialization... after logging out of messages on my iPhone i did have to go to a separate network to successfully register my phone number to my apple id as it would not do so at my house. though iMessage does work fine over my wifi once its activated and like i said the other macbook pro worked flawlessly. anyways :/

  • by appexp4u,

    appexp4u appexp4u Aug 11, 2014 11:28 AM in response to appexp4u
    Level 1 (0 points)
    Aug 11, 2014 11:28 AM in response to appexp4u

    Also, I get this in my Console when I launch Messages:

     

    2014-08-11 2:19:31.191 PM gkbisd[136]: Unable to collect cdhash for /Applications/Messages.app (error code 100024)

    2014-08-11 2:19:34.816 PM com.apple.SecurityServer[18]: Killing auth hosts

    2014-08-11 2:19:34.817 PM com.apple.SecurityServer[18]: Session 100266 destroyed

    2014-08-11 2:19:34.821 PM com.apple.SecurityServer[18]: Session 100269 created

    2014-08-11 2:19:49.487 PM syncdefaultsd[16665]: *** -[IADomainCache init]: IA domains cache couldn't be read.

    2014-08-11 2:19:49.488 PM syncdefaultsd[16665]: -[IAPluginManager allAListPlugins] [546] -- *** warning: we're on the slow path.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 11, 2014 12:11 PM in response to appexp4u
    Level 9 (73,348 points)
    Applications
    Aug 11, 2014 12:11 PM in response to appexp4u

    Hi,

     

    If it does not work On your Mac in any Mac User account but works for other Macs on your Network then check the Mac can "read" it's own Serial Number.

     

    In the Apple Icon Menu top left select About this Mac.

    In the New Panel click twice on the line that tells you the current OS version.  (it will change to the "Build Number" and then to the Serial Number)

     

    If the serial Number is not present then Messages, FaceTime and Game Centre  will not work.

    The most common method to sort this ids to take the computer to an Apple Store or Apple Authorised Service Provider.

     

    Some people reported in Mountain Lion that they had this issues after the OS  X 10.8.2 update where they had had repairs or a Refurbished machine that did not have the Serial Number put back.

    In Mavericks some people say it worked in Mountain Lion but the Serial Number has gone "missing" with the Mavericks install.

     

    It has been difficult to tell how many have "jumped past" Mountain Lion only to have the issue.

     

    The presence of the Serial Number goes towards making the IDS xxxx.@yyy.com-Auth Token  in the Keychain.

     

     

    3Sigcopy2.png

    8:11 pm      Monday; August 11, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by appexp4u,

    appexp4u appexp4u Aug 11, 2014 12:16 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Aug 11, 2014 12:16 PM in response to Ralph Johns (UK)

    The serial number is there. Is there any other kind of log I can generate that would be helpful to you?

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 11, 2014 12:53 PM in response to appexp4u
    Level 9 (73,348 points)
    Applications
    Aug 11, 2014 12:53 PM in response to appexp4u

    Hi,

     

    Quit Messages if running.

    Open Terminal in Applications/Utilities.

     

    Copy from here and Paste in to Terminal the Bold text below.

     

    /Applications/Messages.app/Contents/MacOS/Messages -errorLogLevel 7

     

    Hit Enter in Terminal.

    This will cause Terminal to start Messages and create a Log when doing so.

     

    The Log will pause (it will already be quite long) when any Buddy List Account has Logged in

    At this point it will look a little like this.

     

    ...

    204124.431125 CommNAT result:

    External IP: 151.xxx.xx.21

    External Ports: 16403, 16403, 16403

    CNAT_BADTEST ....... 0

    CNAT_ISFULLCONE .... 0

    CNAT_ISPAT ......... 0

    CNAT_ISPATHOST ..... 0

    CNAT_TRYPRESERVE ... 1

    CNAT_PATINORDER .... 0

    CNAT_BLOCKIP ....... 1

    CNAT_BLOCKPORT ..... 1

    CNAT_LOOPBACK ...... 0

    204124.431368 93 routing table entries found.

    204124.431379 IPv4 DEFAULT route, if_idx:6

     

     

    If you go on to use Messages to chat then the Log gets longer.

    If you do AIM or Jabber Video chats there is more info still.

     

    The Log Terminal code was for iChat originally and most things reported in the Log are to do with that.

    Mostly it is somewhat "iChat" focused.

     

    This particular log is very short on the links to other apps and needed items like Fonts.

     

    3Sigcopy2.png

    8:53 pm      Monday; August 11, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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