An iPod has been detected but it could not be identified properly. Please disconnect and reconnect the iPod, then try again. If the problem persists, uninstall iTunes, then install iTunes again. NOTHING WORKS.

Question

An iPod has been detected but it could not be identified properly. Please disconnect and reconnect the iPod, then try again. If the problem persists, uninstall iTunes, then install iTunes again. NOTHING WORKS.

I've disconnected and reconnected. Tried other usb ports, tried changing the drive letter, formatted the ipod, uninstalled iTunes and Quicktime and reinstalled. I've tried connecting to other computers and it is recognized there.

I've gone through a gazillion threads on here about it and nothing has helped. I've got an iPod nano 7th gen and am using Windows 8.1. I am going absolutely bonkers and I would love to get some help.

iPod nano, Windows 8

Posted on Jan 29, 2014 3:37 PM

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Answer 1

b noir

Level 9

72,324 points

Feb 3, 2014 2:03 PM in response to ifyoucouldpleasehelpme

Quickly doublechecking. You've worked through the following document in the course of your troubleshooting to date?

iPod nano: Error message saying that iPod 'could not be identified properly'

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Answer 2

Feb 3, 2014 2:37 PM in response to ifyoucouldpleasehelpme

I have exactly the same - have you had any success? I tried everything on the website....nothing seems to work!

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Answer 3

Feb 3, 2014 5:08 PM in response to ifyoucouldpleasehelpme

Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):

1) iTunes

2) Apple Software Update

3) Apple Mobile Device Support

4) Bonjour

5) Apple Application Support

Then you restart your computer.

Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).

Then you restart your computer again.

Mine is working perfectly again now.

I hope it works for you,

Carmen.

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Answer 4

Feb 3, 2014 5:30 PM in response to b noir

Yeah, I'm certain I've gone through everything on this list. I double checked, to be sure.

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Answer 5

Feb 3, 2014 5:32 PM in response to kiwilucea

I did uninstall every apple related program on my computer before and then installed them again, is that not the same thing? If not, I'll try it out. Are you using Windows?

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Answer 6

Feb 3, 2014 5:33 PM in response to Notapplesbiggestfan

No success so far, unfortunately. And making me rather frustrated. 😠 Have you had this problem for long?

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Answer 7

Feb 3, 2014 7:33 PM in response to ifyoucouldpleasehelpme

Oh dear! What a shame it didn't work. I am running Windows 8.1 and have a nano 7th generation. Mine started when I uninstalled iTunes and downloaded the new one (must have conflicted with the remaining older versions of the other Apple softwares that I hadn't removed). I did what the Apple woman said, from scratch, and now have complete compatibility between nano, Windows and iTunes again! Yay!

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Answer 8

Feb 3, 2014 8:20 PM in response to kiwilucea

Thank you Carmen it worked like a charm!!! You are a life saver. You are absolutely correct you have to follow the steps exactly. once again thank you!!!!

Tim

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Answer 9

Feb 3, 2014 10:38 PM in response to Tink Tink

No problem! Thanks due to the woman from Apple - one of those rare kind of help-desk staff who are really helpful, hee hee.

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Answer 10

Bagrec

Level 1

0 points

Feb 4, 2014 12:37 PM in response to kiwilucea

Carmen - thank you. I've spent most of the day trying to sort this out. Your solution worked.

Brilliant,brilliant,brilliant.

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Answer 11

Feb 4, 2014 12:48 PM in response to kiwilucea

I tried doing this again and this time it worked! Thanks a heap! 🙂

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Answer 12

Feb 4, 2014 1:11 PM in response to ifyoucouldpleasehelpme

No problem! Am pleased it worked for you. (Thanks really due to that Apple woman).

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Answer 13

Feb 4, 2014 2:49 PM in response to kiwilucea

Carmen....it worked at last - thank you. I'll have a 7 year old who is going to be very happy in the morning after her birthday was spoilt by the lack of her ipod working.

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