HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch
Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
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Helpful answers
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Jan 31, 2014 6:21 AM in response to alj31497by jeremy_v,Hi alj31497,
Thanks for visiting Apple Support Communities.
If the front camera on your iPhone is not working, be sure that you have tried these steps from the article above (iPhone: Hardware troubleshooting):
- If the screen shows a closed lens or black image, force quit the Camera app.
- Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
- Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
- Try turning iPhone off and then back on.
If the issue persists, back up and restore your iPhone next:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Cheers,
Jeremy
- If the screen shows a closed lens or black image, force quit the Camera app.
