Q: My iphone is not showing up as a device in itunes when it is plugged into my computer, how do I fix this?

thank you capt

My update drivers say it's up to date but I can not see my iphone in itunes

If your iOS device isn't showing in iTunes try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

Excellent! my phone is now showing up in iTunes again! Thank you!

I was having the same problem with Itunes not detecting my Iphone 6s. Thank you, Thank you, Thank you! This was very helpful. Took a while to work through the steps and find the right files, but it did work. Thanks for the info

You my friend are a genius!! Thank you, worked like a charm!

This worked great!  thanks.

I'm having this same issue after iPhone update. Is it an Apple bug or do I have to fix it myself?

It is an occasional issue that happens following an upgrade. You need to take steps to fix things yourself. See this earlier post to the thread.

tt2

Tried those steps but it hasn't worked,

When I connect iTunes puts up that a invalid response was received from the device. Telling it to Trust makes NO difference. It has been working fine with no issues before the update, so frustrating :-(

Thank you so much!!! i was so worried and panicked but you helped, thanks once again.

Have you tried rebooting the device and performing the full reinstall of iTunes?

tt2

Yes, still not working.

Thanks from me too, neither my iPad mini 3 nor my 5s was showing after the iTunes update, now they are.