How long a wait in "Product Return Pending" status?

Question

Level 2

216 points

How long a wait in "Product Return Pending" status?

I finally sent back my MBP 2.0 week 15 for service (whine, heat, etc.). The repair seems to have gone quickly, as per Apple's support page, but it is now stuck in "Product Return Pending" status for the last three days. Those of you that sent it in for repair, how long did you waited in the "Product Return Pending" status? Is it possible it has not been updated but it is on its way?

MacBook Pro 2.0Ghz, Mac OS X (10.4.7), 2Gb RAM

Posted on Aug 2, 2006 3:03 PM

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Answer 1

Aug 2, 2006 3:06 PM in response to Mauro

Hi Mauro,

You need to call Apple, and ask why. Mine stayed in that status less then a day.

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Answer 2

dmcbride

Level 1

95 points

Aug 2, 2006 3:52 PM in response to Mauro

Did you send this through your local Applestore? If so, it is possible that it will continue to say Product Return Pending till it arrives to your local Applestore. This happened to me once.

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Answer 3

Aug 2, 2006 4:03 PM in response to dmcbride

Did you send this through your local Applestore? If
so, it is possible that it will continue to say
Product Return Pending till it arrives to your local
Applestore. This happened to me once.

But Apple sends all shipping details and a DHL link, when sending, so I think it has not left or information was not updated.

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Answer 4

Mauro Author

Level 2

216 points

Aug 2, 2006 5:01 PM in response to Mauro

I sent it straight to Apple, not through the stores. I just hung up with AppleCare and, well, they were not able to explain why if it was already set as if the repair was completed, it was still "open". The explanation they gave me is that they were re-checking the unit, and could not confirm a shipping date. hmmmm. They did tell me the logic board and inverter (which was not mentioned in the original call) were replaced (three days ago).

I don't mind if Apple re-checks my unit and holds it a little bit longer. That's fine with me. As long as it comes back ok... but, I would appreciate some information as to when I should be in to receive it.

Thanks all for your quick responses...

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Answer 5

BobJinx

Level 1

12 points

Aug 14, 2006 5:27 PM in response to Mauro

I just checked my repair status and is now says "Product Return Pending" as well. Seeing that its 8:00 PM my time, its probably wishful thinking that it could arrive some time tomorrow...correct?

Like Peter said, I would expect to get some tracking info if it has indeed been sent out with DHL. Kinda bummed, because I'll be gone for a week starting Wednesday---when it would likely arrive.

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Answer 6

Aug 14, 2006 6:41 PM in response to Mauro

call Apple care and ask for details. The details about what part(s) you are waiting for will be known to them and they will tell you ETA. (if they know)

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