HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
Christianajoy
Level 1 (0 points)

Q: Screen issue

This morning my phone fell on it's back, now the screen won't light up. The rest of the phone is working (Siri comes on, I can switch it to vibrate and even receive calls but the screen won't light up. Help!

iPhone 4S, iOS 7.0.3

Posted on Jan 30, 2014 4:30 AM

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Christianajoy

Q: Screen issue

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  • by brad805,

    brad805 brad805 Jan 30, 2014 12:43 PM in response to Christianajoy
    Level 5 (7,345 points)
    Jan 30, 2014 12:43 PM in response to Christianajoy

    Reset, hold both home and power buttons for about 10 seconds until the iPhone restarts itself. If the Reset does not work, possibly the LCD Display connector simply came loose and needs to be pressed back down into place. Or the screen is damaged. Either way, Apple handles this with replacement iPhone 4S exactly like yours for $199, make Genius reservation to avoid long wait.