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how to I completely uninstall an old bonjour program that seems to be missing the "bonjur.msi" file.  My PC uninstall/install program will not give me access to it without that file.

319 Views 1 Reply Latest reply: Jan 30, 2014 9:49 PM by b noir RSS
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Jan 30, 2014 8:56 AM

I am trying to uninstall an older version of bonjour from my older pc but I keep getting a message "the installation package bonjour.msi cannot be found ina folder from which I can install the program."  I tried to reinstall ITunes hoping to be able to download the newest version -- which may remove the older version---, but it will not finish the installation without those old Bonjour files being removed.  Any help out there to get these files removed?

Windows XP, How to uninstall bonjour
  • b noir Level 9 Level 9 (71,990 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/198/19835796-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):



    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


    Cleanup removing bonjour.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?


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