I have a Runtime Error-Program C:\Program Files (x86)\iTunes\iTunes.exe- an application has made an attempt to load the C Runtime Library incorrectly-How do I fix this?

Question

I have a Runtime Error-Program C:\Program Files (x86)\iTunes\iTunes.exe- an application has made an attempt to load the C Runtime Library incorrectly-How do I fix this?

I have a Runtime Error. Program C:\Program Files (x86)\iTunes\itunes.exe. An application has made an attempt to load C Runtime Library incorrectly. I have robooted and even attempted to uninstall iTunes but neither has worked. When I attempt to uninstall I get a message saying that a program is being installed so I must wait. My OS is Windows 7. How do I fix this?

Windows 7

Posted on Jan 30, 2014 10:07 AM

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Answer 1

sheila_m.

Community Specialist

Feb 1, 2014 9:16 AM in response to richardfrommorrison

Hello Richard,

Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:

Resolution

Follow these steps to resolve the issue:

Check for .dll files

Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.

If you find QTMovie.DLL, or any other .dll files, move them to the desktop.

Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.

Uninstall and reinstall iTunes

Uninstall iTunes and all of its related components.

Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.

Re-download and reinstall iTunes 11.1.4.

I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step.

You can find the full article here:

iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/TS5376

Thank you for using Apple Support Communities.

Best,

Sheila M.

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