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LVPam
Level 1 (0 points)

Q: IPhone 5s - device times out when trying to sync

I just upgraded to the iPhone 5S - the initial sync went fine and my old apps (except one) were transferred.  Now any time I try to connect the phone to my laptop itunes gives me a "device timed out" error message.

 

I've tried all of the following after making sure I have the latest version of software on both laptop and phone and done all with two different, brand new cables using a USB that works fine with all other devices.

 

1.  plug phone in first and them boot up the laptop

2.  Boot up the laptop, connect phone, start itunes

3. boot up laptop, start itunes, connect phone

 

Same result every time.

 

Any ideas????

 

Thanks Pam

iPhone 4, iOS 5.1

Posted on Jan 30, 2014 11:34 AM

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LVPam

Q: IPhone 5s - device times out when trying to sync

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  • by matt00,

    matt00 Feb 1, 2014 9:23 AM in response to LVPam
    Level 5 (4,015 points)
    Feb 1, 2014 9:23 AM in response to LVPam

    Hey LVPam,

     

     

    Thanks for the question. I understand you are receiving an "iPhone has timed out" alert when attempting to sync. The following article outlines this alert message, and provides a resolution:

     

    iOS: Troubleshooting USB-related alerts when syncing

    http://support.apple.com/kb/TS5254

     

    - An alert messages indicates "iPhone has timed out" during syncing.

     

    […]

     

    Resolution

     

    Check connections

    Try the following steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

     

    1. See if the cable connection at the device or computer has come loose or unplugged.

    Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.

     

    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.

     

    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.

     

    4. Close any virtualization apps (such as Parallels or VMWare).

    These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.

     

    5. Restart your computer.

     

    6. Restart your iPad, iPhone, or iPod touch.

     

    7. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.

     

    8. Update to the latest version of iTunes if you have not already.

     

    9. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

     

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thanks,

     

    Matt M.

  • by LVPam,

    LVPam LVPam Feb 1, 2014 8:05 PM in response to matt00
    Level 1 (0 points)
    Feb 1, 2014 8:05 PM in response to matt00

    Thanks for the input Matt, but none of these things help.  I may have been a bit misleading in as much as my phone never shows up in itunes, I receive the "device timed out" message first.

     

    My last attempt consisted of opening itunes, connecting the phone with the cable it came with (it's all of 3 weeks old) directly to the laptop with no other devices attached to it whatsoever.I used the USB port that I normally have my mouse connected to and have never had any problems with the port.

     

    As I said in my first message, I have installed the latest version of software on both the laptop (PC windows 7) and my iPhone 5S

     

    Its getting frustrating because I'd really like to sync this phone.

     

    Pam

  • by matt00,

    matt00 Feb 4, 2014 5:59 AM in response to LVPam
    Level 5 (4,015 points)
    Feb 4, 2014 5:59 AM in response to LVPam

    Hey LVPam,

     

    Thanks for the follow up, I can definitely understand how frustrating this may be. If the above steps did not resolve your issue, you may find more information by using another one of Apple’s support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    - Matt M.