My iPhone only charges when it's dead. It powers on and it won't charge.

Question

LittleRudyy Author

Level 1

7 points

My iPhone only charges when it's dead. It powers on and it won't charge.

iPhone 5s, iOS 7.0.4

Posted on Jan 30, 2014 12:06 PM

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Answer 1

AnaMusic

Level 9

57,562 points

Jan 30, 2014 12:07 PM in response to LittleRudyy

The Basic Troubleshooting Steps are:

Restart... Reset... Restore from Backup... Restore as New...

Restart / Reset > http://support.apple.com/kb/ht1430

Restoring > http://support.apple.com/kb/HT1414

If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

Be sure to make an appointment first..

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Answer 2

Jan 30, 2014 12:08 PM in response to LittleRudyy

To solve most of iPhone os problems you can perform a soft reset which will not change anything inside the phone

It'll simply remove the errors

To do that

1.Hold power button for 5 seconds

2.without releasing power button press home button and keep both pressed till the apple logo comes up

3.Now release both buttons

Your phone has now been reset

If this doesnt work then you can try restoring it again from itunes.

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Answer 3

paulcb

Level 6

19,239 points

Jan 30, 2014 12:40 PM in response to LittleRudyy

You likely have a hardware problem, probably battery. Take it in to Apple and let them look at it.

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