Upgade error: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Any advice?

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Upgade error: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Any advice?

During a standard iTunes upgrade to the latest version (11.1.4 for Windows Vista), the installation failed with the following error message: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Does anyone have any advice as to how I can fix this and reinstall iTunes? When I try to open iTunes I get the following message: iTunes.exe. This application has failed to start because MSCVR80.dll was not found. Re-installing the application may fix this problem. When I try to run the installer I get the above error so I'm going round in circles!

Posted on Jan 30, 2014 12:46 PM

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sarahledwards Author

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Jan 31, 2014 7:11 AM in response to sarahledwards

Solved: I had somehow lost permission to access the HKEY above (or rather, its parent key HKEY_CURRENT_USER\SOFTWARE\Apple Inc.) so I went to the registry editor and checked the 'Full Control' box for the key and the installer now works.

I used this site to fix the MSCVR80.dll error: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm

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