"Unable to submit to queue"

Question

"Unable to submit to queue"

Hello!

Just updated to Compressor 4.1 and Mavericks (10.9.1)--when I try to compress a QuickTime movie (.mov) to one of the Video Sharing Services formats (720p, 480p, H264 for Video Podcasting), I get the error message "Unable to submit to queue: Please restart your computer or verify your Compressor installation is correct."

IT was here for two hours trying all sorts of things, including reinstalling Compressor, removing files left from older version, etc. Nothing worked.

Any ideas?

Thanks! wildturkey1949

MacBook Pro, OS X Mavericks (10.9.1), 2.2 Ghz Intel Core i7; 8 GB 1333 MH

Posted on Jan 30, 2014 1:55 PM

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Answer 1

brenden dv

Community Specialist

Feb 1, 2014 11:49 AM in response to wildturkey1949

Hi wildturkey1949,

If you are having a "Unable to submit to queue" error with Compressor, you may find the following article helpful:

Compressor 4.1: 'Unable to submit to queue' alert, 'className is null' error, or won't complete a batch

http://support.apple.com/kb/TS5370

Regards,

- Brenden

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Answer 2

Feb 2, 2014 12:48 PM in response to wildturkey1949

Heya!

The technique that's helped me remedy this error is to go to Compressor 4.1 Preferences/Advanced/Reset Queue and select the options to Cancel jobs and Restart jobs. Try to do this along with the tips mentioned in the Apple Support article.

Hope That helps!

Jasper Thayer

Apple Certified Trainer

https://FinalCutProX.net

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Answer 3

Feb 4, 2014 12:57 PM in response to wildturkey1949

Actually, the fix is to delete any special characters from the computer name, via System Prefs > Sharing.

Thanks to Wesley at Apple for this elegant solution (who knew quote marks could play havoc with software???).

Anyway, Compressor 4.1 is working fine now....

wildturkey1949

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