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Can't sign in using Apple ID on Apple TV

When I try to sign in using my Apple ID on Apple TV to turn on home sharing, it says my username or password is incorrect, but it isn't since I just used it to sign in here! It had been working just fine since I got it 5 months ago, until yesterday! Any ideas?! 😟

Apple TV

Posted on Jan 30, 2014 4:37 PM

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Posted on Jan 30, 2014 4:57 PM

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

1. Restart the Apple TV (Settings > General > Restart).

2. Restart the Apple TV by removing ALL the cables for 30 seconds.

3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)

4. Reset the Apple TV (Settings > General > Reset > Reset all settings)

5. Restore the Apple TV (Settings > General > Reset > Restore)

3 replies
Question marked as Best reply

Jan 30, 2014 4:57 PM in response to tanlyn_xoxo

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

1. Restart the Apple TV (Settings > General > Restart).

2. Restart the Apple TV by removing ALL the cables for 30 seconds.

3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)

4. Reset the Apple TV (Settings > General > Reset > Reset all settings)

5. Restore the Apple TV (Settings > General > Reset > Restore)

Can't sign in using Apple ID on Apple TV

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