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How can an external drive cause my Internet to slow to a crawl and then fail?

I have two WD My Passport Ultra 1 TB USB 3 new drives. One I'm using for Time Machine and one for CCC (Carbon Copy Cloner). I have been trying to use them with my new MacBook Pro retina 13-inch.


For the last few days I've had weird problems trying to connect them via a USB 3 hub. I though the hub was the problem (because things seemed to be fine until I introduced a hub into the equation) and already returned one.


But now I see the same thing happening even without the hub.


It appears that one drive, when connected to a USB 3 port (it doesn't matter which port), even when it's doing nothing (I erased and and removed the CCC task), causes the Internet to slow to a crawl, and then stop. All connectivity ceases.


The instant I unmount and remove the drive the Internet springs back to normal speeds - over wifi about 110 Mbps.


Disk Utility says there are no problems with the disk. So does WD's only diagnostic utility. And the firmware is up-to-date.


The other disk, running Time Machine, seems to have no issues at all.


I guess I will return this drive. It could be subtly defective in some way. But what way? Why would an external USB 3 drive affect the Internet connectivity?


doug

MacBook Pro (Retina, 13-inch, Late 2013), i5, 512 GB SSD, 16 GB RAM

Posted on Jan 30, 2014 6:47 PM

Reply
9 replies

Mar 3, 2014 9:39 PM in response to Doug Lerner2

I came across this post while in search of the answer to the very same question only I am experiencing this problem when connecting to a USB 3.0 hub and nothing else. The resuling slowdown in my internet speed leaves me hanging intermittently between screens in Safari, sometimes indefinitely. When I remove the USB cable, normal speeds resume. Activity Monitor shows no undue load on the CPU. I did not notice this problem until just recently. Could this have something to do with the recent OSX patch.


BTW: I am running a 2012 15" MacBook Pro with Retina display.


Anybody have a clue as to what might be going on here?


Gerry

Mar 21, 2014 9:58 PM in response to Doug Lerner2

Yes! Same thing happening to me. After a few minutes of internet use, with my external drive plugged in via usb 3, my internet performance slows to a crawl. I unplug the drive and it speeds backup. I have a G-DRIVE mini external drive using a USB 3.0 to standard USB cable to connect to my macbook pro.


Macbook Pro 17-inch, Mid 2010

OS X 10.8.5 (12F45)

Mar 23, 2014 5:25 AM in response to jiquin

It seems to be an issue of interference between certain USB 3.0 devices and the 2.4 GHz bandwidth of wifi routers in close proximity. If you can switch your router to broadcast in the 5.0 GHz band (best solution, since that is also faster) or move the router further away it could fix the problem.


Using the 5.0 GHz band fixed the problem for me. Plus I got 50% faster wifi speeds.


doug

Mar 23, 2014 8:40 AM in response to Doug Lerner2

Interesting timing on this post, Doug. I saw it this morning just before heading out to fry's to pick up a new router. My problem mostly went away after swapping out my Comcast rental box, however intermittent slowness persisted. I ditched the rental box yesterday and replaced it with a Motorola Surfboard cable modem, which so works great when directly connected to my MacBook via Ethernet cable. I'll reply to this thread later with results.

May 29, 2014 1:55 AM in response to Doug Lerner2

I'm getting the problem when connecting my iPad mini or iPhone via USB.


As soon as it's connected my internet speed reduces massively. It appears to be the ping rate that is affected. As soon as I unplug either of them again it increases.


My iMac is connected to my router via an ethernet cable so it's not wifi in this case.


If related I think it may be more of a generic USB problem. I have read numerous times that if you are having IT problems that disconnecting all USB devices is one of the first steps.

Jul 15, 2015 6:50 AM in response to Doug Lerner2

Hello,


I am running the latest version of Yosemite (10.10.4) available currently. I purchased a USB3 drive (Seagate backup plus slim 2Tb) the day before yesterday and wondered why there were such problems with the net connection all of a sudden.


When I connect the Seagate drive directly on the USB 3 ports on my Mac Mini (Late 2012), the internet connection comes to a near halt. If I connect the USB 3 drive to a USB 2.0 hub, there is no problem with the internet connection. I think this is really peculiar.


Harri

Jul 15, 2015 8:45 AM in response to HKBleu

Well, in my case it was actually caused by the USB3 cable supplied with the Seagate unit. I happened to have spare USB3 cable available and just out of curiosity tested whether the cable would make a difference. The drive worked fine with my other cable. When I connected my USB3 memory card reader to the computer using the cable provided by Seagate, the internet connection (WiFi) dropped again. I returned the cable at the shop and got a replacement cable. Now I can have both the Seagate drive and the memory card reader connected to the USB3 ports without problems. Hope this may help some other users with this same problem.

Sep 30, 2015 10:16 PM in response to Doug Lerner2

Your response helped me. - I just moved my laptop to another room and now it connects when using my external drive. I wish I would have Googled this earlier, it would have saved me a lot of time because I could not Buy a photo book that I had just created with an iPhoto that had the library files on my external drive. I had to create a new iPhoto Library on my laptop, move all the pictures to my laptop and disconnect my external drive then rebuild the book so I could connect to Buy it. I'm not sure what changed. I've been sitting at the same table for 2 yrs and had my external drive connected daily. I figure it stopped working about a month that's when I first noticed intermittent slow downs and had not associated it with my external drive until earlier this week. Thank You.

How can an external drive cause my Internet to slow to a crawl and then fail?

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