I did one 1000 JPY in-app purchase in the game of "gundam conquest" 30 mins ago which using my gift card.The trading record said it was successful but it still not remitted in the game accounter.Please check the record and response me.thanks a lot

Question

I did one 1000 JPY in-app purchase in the game of "gundam conquest" 30 mins ago which using my gift card.The trading record said it was successful but it still not remitted in the game accounter.Please check the record and response me.thanks a lot

Here's the trading record

I did one 1000 JPY in-app purchase in the game of "gundam conquest" 30 mins ago which using my gift card.The trading record said it was successful but it still not remitted in the game accounter.Please check the record and response me.thanks a lot.

iPhone 4S, iOS 7.0.4

Posted on Jan 30, 2014 10:44 PM

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Answer 1

King_Penguin

Level 10

334,144 points

Jan 30, 2014 11:53 PM in response to Daniel tangtan

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.

If yo haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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