Having trouble setting up account. Error msg said "cannot connect using SSL ..do you want to trys setting up without using SSL? What is SSL? and do I want to do that?

Hi wiz101,

Welcome to the Support Communities!

SSL stands for "Secure Sockets Layer." It is a protocol that your email service provider may use to provide communication security over the internet.

At the bottom of the article you referenced, there is a list of questions you should be able to ask your email service provider. Contact them to find out what your settings are for your account.

iOS: Adding an email account

http://support.apple.com/kb/ht4810

iOS: Adding a new email account can take time to verify, depending on the ISP's security settings

http://support.apple.com/kb/ht2155

If you tap Yes to the question "Do you want to try setting up without using SSL" - it won't hurt anything. If your email provider does not use SSL, then this may help you finish the setup of your email account on your iOS device.

Cheers,

- Judy

It's also a good idea to check your service provider's mail settings, as they may have changed.

Found this the hard way after duplicating (working) settings from another device to a new iPhone that gave me this same SSL message. Turns out it had nothing to do with SSL, the incoming and smtp settings had changed.