HT1933: Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

Learn about Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
Shellea
Level 1 (0 points)

Q: I have songs I downloaded and paid for but are not playing in my iTunes.

I paid for some songs to download but now they aren't playing in iTunes. They still show up in the list but won't play. I don't have the email proof that I purchased the songs.

iPhone 5, iOS 6.1.5

Posted on Jan 31, 2014 12:54 PM

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Shellea

Q: I have songs I downloaded and paid for but are not playing in my iTunes.

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  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Jan 31, 2014 1:08 PM in response to Shellea
    Level 10 (135,684 points)
    iTunes
    Jan 31, 2014 1:08 PM in response to Shellea

    Are they still in your country's store, and do they show in the Purchased tab in the iTunes store app on your phone for redownloading, or if using your computer's iTunes the Purchased link under Quicklinks on the right-hand side of the store home page ? Whether music will show there will depend upon what country that you are in (music can't be redownloaded in all countries), whether they are still in your country's store (any item could be removed by the rights-holder at any time), and whether they are hidden (hiding and unhiding) - if they show but don't have the cloud symbol for redownloading then are they still listed in your device/computer's library ?

     

    (These are user-to-user forums, you're not talking to iTunes Support nor Apple, and you are only guaranteed one download of each item.)

  • by Shellea,

    Shellea Shellea Jan 31, 2014 3:11 PM in response to King_Penguin
    Level 1 (0 points)
    Jan 31, 2014 3:11 PM in response to King_Penguin

    Thanks for your response. They are still showing in the store and when I look at them in my iTunes list it has a cloud symbol next to it but I can't redownload it. It's a few songs from a performance on X-Factor, from Alex and Sierra. Maybe the original artist pulled the song? If so, does that qualify for a refund?

  • by King_Penguin,

    King_Penguin King_Penguin Jan 31, 2014 11:42 PM in response to Shellea
    Level 10 (135,684 points)
    iTunes
    Jan 31, 2014 11:42 PM in response to Shellea

    You don't get refunds if a song, or any other item, is removed the store - you are only guaranteed one download of each item, it is you responsibility to back up your content.

     

    But if they have the cloud symbol then they are still in the store. Where exactly are you seeing them with the cloud symbol, on your phone (Music app or Purchased tab in the App Store app) or your computer's iTunes (music part of your library or Purchased link) ? You should be able to redownload them via the Purchased links - what happens when you try that ?

  • by borisnan,

    borisnan borisnan Sep 7, 2015 3:09 PM in response to King_Penguin
    Level 1 (0 points)
    Sep 7, 2015 3:09 PM in response to King_Penguin

    I'm curious, mine say they are not in the store, have I lost them then?

  • by King_Penguin,

    King_Penguin King_Penguin Sep 12, 2015 9:51 AM in response to borisnan
    Level 10 (135,684 points)
    iTunes
    Sep 12, 2015 9:51 AM in response to borisnan

    If they are no longer in your country's store (rights-holders can remove items at any time) and you've deleted them from your country and don't have them on your backup of your downloads/library then yes, you have lost them.