A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything.

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Level 1

8 points

A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything.

A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything. Both the suggestion from HP and Apple, it's making me crazy I've spent most of time trying to fix it.

Mac Pro, OS X Mavericks (10.9.1), also Macbook pro.

Posted on Jan 31, 2014 1:13 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Jan 31, 2014 2:54 PM in response to MikkiRI

I have tried everything.

What is "everything?"

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Answer 2

The hatter

Level 9

60,990 points

Jan 31, 2014 3:11 PM in response to MikkiRI

You tried exactly what ?

I most of the time would start with the same Apple Printer Support page tech articles

OS X Mountain Lion and OS X Lion systems will have the necessary printing software already installed, or will automatically download and install software when the printer is connected or configured. Do not install software that came with the printer as it may be out of date, and do not connect the printer to your Mac yet. Follow the instructions that came with the printer to unpack, install ink or toner, and insert paper. Finally, use the instructions in this article to connect the printer to your Mac.
Make sure the printer model is listed in Printer and scanner software, which is a comprehensive list of all printer models that have compatible software for OS X Mountain Lion and OS X Lion.

How to add a printer

Start a print job on the Mac and manage its options

Generate and manage PDFs

Manage the printer queue and printer dock icon

Share the printer queue

Mac OS Printing/Fax (any version), OS X Lion, OS X Mountain Lion

http://www.apple.com/support/osx/

printing in OS X Mountain Lion

http://support.apple.com/kb/HT4670

Try to delete the print queue under Print & Fax / Print & Scan then manually add a print queue.

Steps here: http://bit.ly/TdUuHL

If it doesn't work, reset the printing system:

http://support.apple.com/kb/HT1341

then add another print queue manually.

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Answer 3

MikkiRI Author

Level 1

8 points

Feb 4, 2014 10:57 AM in response to The hatter

Wow, thanks for all your input and time but actually, I ried everything you suggested above and more...that is several suggestions from the HP website. I'm left with paying a sizable fee for phone help from HP ( I say sizable because the one time fee doesn't cover printing problems!). The other thing is to assume the printer needs repair of some sort to connect?

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Answer 4

Johnb-one

Level 6

9,156 points

Feb 5, 2014 10:30 AM in response to MikkiRI

I was going to suggest doing a reset on the printer itself..make sure printer is turned on. disconnect power cord from printer and wall outlet. wait 30 seconds. reconnect power cord to both wall outlet and printer.you may have to press the power button on the printer. It might help if you gave us a model number

just my 2 cents

John B

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