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how can i restore my iphone 5s as i forgot my icloud password and sec questions

I bought a new iphone 5s (32G Gold)

and when I connect it to itunes asked me to restore from my old iphone 4

with all my account settings and passwords.


but I have a problem with my account for icloud password and security questions because my cloude id is *************** and with no problem with my apple id "*****************", I tried to restore my new iphone after I turned off find my iphone from icloud setting and when its restore was finished the iphone is locked and asked me to unlock the iphone with a ****************** that I forget the password and security questions and when I tried to enter my account id "**************** with no problem with its password it says to me "this account can't unlock this iphone"


when I visit tradeline (Apple products dealer) I found no answer and they adviced me to contact apple directly.




Name : Alaa Rashed Abd el Hafiz

Country : egypt


<Personal Information Edited by Host>

iPhone 5s, iOS 7.0.4, 32G Gold &quot;Brand New&quot;

Posted on Feb 1, 2014 3:05 AM

Reply
3 replies

Feb 1, 2014 5:06 AM in response to ala2rashed

First, remove your personal information from your post. That's not needed here. This is a public forum, and it is unwise to provide your personal data online.


Second, here's how you reset your password and/or security questions.


How to reset your Apple ID password.

Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.

Verify your date of birth, then click 'Next'.

You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.

If neither method works, then go to https://getsupport.apple.com

(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

Choose 'More Products & Services', then 'Apple ID'.

A new page will open.

Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.

Click the blue 'Continue' button.

Select the contact option that suits your needs best.


How to reset your Apple ID security questions.

Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.


Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)


Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.


If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.


Next, go to https://getsupport.apple.com

(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

Choose 'More Products & Services', then 'Apple ID'.

A new page will open.

Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.

Click the blue 'Continue' button.

Select the contact option that suits your needs best.

Feb 1, 2014 6:47 AM in response to TJBUSMC1973

Dear Sir ;


I followed your steps and I couldn't contact apple support from my country as I live in egypt.


I can't change my icloud password because icloud password reset is not coming to my original email and the security questions for it are different than I choose at the original apple ID.


* note : I have no problem with my apple id or password, the problem is in iclound account that locked in the new iphone

how can i restore my iphone 5s as i forgot my icloud password and sec questions

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