HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software

AS234

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Q: I keep error 9 when i try to restore my Ipod 5.It seems to be that my device disconnects during the restore process, then error messege pops up. I have updated the security settings on my pc and it still doesn't work.

Error 9 pops up when trying to restore Ipod 5. The problem seems to be that my ipod disconnects during the restore process. My ipod is stuck in restore mode so I can't access its update serever. I have already updated my pc and its security settings. Is there anything else i can try?

iPod touch, iOS 7.0.4

Posted on Feb 1, 2014 7:20 AM

I have this question too

Q: I keep error 9 when i try to restore my Ipod 5.It seems to be that my device disconnects during the restore process, then error me ... more

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by Allen A,

Allen A Feb 3, 2014 8:04 AM in response to AS234
Community Specialists

Feb 3, 2014 8:04 AM in response to AS234

Hello AS234,

This error is typically indicative of a conflict with installed security software.

Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694

Cheers,
Allen
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HT201413: Resolve issues between iTunes and third-party security software

Q: I keep error 9 when i try to restore my Ipod 5.It seems to be that my device disconnects during the restore process, then error messege pops up. I have updated the security settings on my pc and it still doesn't work.

All replies Helpful answers

by Allen A,

Configure your security software

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