8 Replies Latest reply: Feb 11, 2014 2:19 PM by Halle
Halle Level 2 Level 2 (215 points)

It's my 2 year old MacBook Air.  It seems to spend a lot of time 'Looking for networks', e.g., when I open it, the little arched triangle is greyed out.  If I click on it, the drop down menu says 'looking for networks'.  This goes on for what seems like a very long time before it finds my home network.  I have Verizon 245/50 hi speed.  Sometime when buffering a video, it seems to hang up/stall -- it's again'looking for networks'. 

The Apple guru's at Short Pump blame the 'problem' on Verizon.  Getting to Verizon tech support is a tedious and time consuming process, but twice they have "re-turned the signal to a different frequence"? (I'm not sure exactly what they've done, but what they tell me sounds like they're just trying a different channel.)  Whatdever it is, it doesn't work.

The MBAir seems to work fine at Starbucks, Best Buy, Apple etc., though I'm going to test that this afternoon if I get time, e.g., take it to a couple or three places and make a note about how long it takes to find and hook into a network.

Thanks,

Hal


MacBook Air, Mac OS X (10.7)
  • Halle Level 2 Level 2 (215 points)

    I guess my quesiton is, is anyone else having this problem now?  Any ideas/suggestions?

    Hal

  • Linc Davis Level 10 Level 10 (158,450 points)
    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
  • Halle Level 2 Level 2 (215 points)

    I appreciate the link to the article, but I'd already looked that up.

    I found it not to be very hellpful, mainly because it wanted a level of

    understanding/technical competence I suspect I don't have.  I wouldnt

    attempt to alter the setting on the wifi router, for example; I'd be too concerned that I

    might make it worst, not better; and getting help from Verizon is a chore, as I

    mentioned.

     

    What I'd hoped to get were responses from other who had had this problem,

    and to learn from them what they'd done -- or had done.

     

    Thanks anyway,

     

    Hal

  • Eustace Mendis Level 7 Level 7 (25,320 points)

    I have heard about Verizon from a friend on Long Island....

     

    Did you originally set up the internet connection, or did you have someone else do it for you?

     

    I suggest that you completely delete the existing connection between your computer and your router, and set it up again. That worked for my friend.

     

    Do you know what needs to be done?

  • Halle Level 2 Level 2 (215 points)

    "

    I suggest that you completely delete the existing connection between your computer and your router, and set it up again. That worked for my friend.

     

    Do you know what needs to be done?"

     

    Not really.  What are we talking about deleting?  Whatever is on the computer?  Or whatever is on the router?

     

    Thanks for the help.

     

    Hal

  • Eustace Mendis Level 7 Level 7 (25,320 points)

    It's pretty straight forward, you will simply reinstall the network info on your computer to see if that will help.

     

    You will need to know the name of your network, and the password (if one is needed).

     

    Go to System Preferences / Network. You will see something like this:

    Screen Shot 2014-02-02 at 9.37.49 AM.png

    Remember the name of the network - you do not want to change it.

     

    Click the - (minus sign) to delete the network.

     

    Click the + to create a new network.

    Screen Shot 2014-02-02 at 9.38.15 AM.png

    When you do that you have to enter the name, password etc.

  • ashmead daemhsa Level 1 Level 1 (0 points)

    System Preferences / Network / Advanced

     

    Once all the 'Preferred Networks', except for one were removed, 'Looking for networks' stopped ...

    Screen Shot 2014-02-07 at 6.48.14 PM.png

    Mac mini OS X 10.9.1

  • Halle Level 2 Level 2 (215 points)

    Hi,

    I did as you suggested.  I deleted then installed the WiFi.  Following your instructions, it was pretty easy.

     

    Regretably it didn't solve the 'problem' -- e.g., the 'looking for networks' every time I open the network.

     

    'Tiz a puzzlement!

     

    But thanks anyway.

     

    Hal