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iTunes error 7 (windows error 5)

Hi All


iTunes was working fine till the latest update and then just crashed. I have attempted to fix by uninstalling but now iTunes has reinstalled but still will not open at all.


I am on windows 7.


Any help would be much appreciated as this is frutrating me beyond belief.


Thanks in advance.


Darren.

Windows 7

Posted on Feb 1, 2014 11:56 AM

Reply
31 replies

Nov 4, 2014 10:16 AM in response to jason269

Like many others I have been reading about online I am having the same error. I tried the fix listed above and simply wasted 30 minutes of my time. I scheduled a time for Apple to call and help me through this and their solution was for me to call Microsoft for some reason?!! iTunes made me upgrade then stopped working - I really don't see how this is a Microsoft problem??


Like Darren if a solution is not found quickly I will also have to sell my phone as the only way to get videos and music on my phone is through the software that you made me upgrade, broke and won't help me fix.

Nov 17, 2014 2:39 AM in response to cmourullo

It may be that you need to repair the Windows Installer Service before reinstalling iTunes.

See http://blogs.msdn.com/b/astebner/archive/2006/07/20/673408.aspx


For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.


Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

Nov 18, 2014 6:29 AM in response to turingtest2

turingtest2 thanks for the response but I continuing with the same problem.


The steps that I followed (several times) are:

1. Uninstall (in this orden)

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support

2. Restart the computer

3. Try to delete (but not exist)

  • C:\Program Files (x86)\Bonjour
  • C:\Program Files (x86)\Common Files\Apple
  • C:\Program Files (x86)\iPod
  • C:\Program Files (x86)\iTunes

4. Run this command in the windows console (cmd)

  • Run %windir%\system32\msiexec.exe /unregister
  • Run %windir%\syswow64\msiexec.exe /unregister
  • Run %windir%\system32\msiexec.exe /regserver
  • Run %windir%\syswow64\msiexec.exe /regserver

5. Restart the computer

6. Install iTunes


Any other solution?

iTunes error 7 (windows error 5)

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