iTunes error 7 (windows error 5)

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

I know Apple/iTunes will probably take this down cause they get butt hurt, but I suggest that they dont make any more iPhones or any more updates for iTunes because it is garbage now. Same with all of their products. The batteries for the new phones are more garbage than the iPhone 4 batteries, which werent garbage at all. But here I am rambling on, my issue is I went to update iTunes and it didnt "install correctly", which it did, and now every time I reinstall iTunes it gives me the option to open it up when its done, then I get the garbage message "iTunes not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)" So long to all my music which is now regrettably lost because itunes corrupted my phone

Which antivirus software do you use? It may help to temporarily disable AV software while reinstalling iTunes. When reinstalling right-click on the setup file and use the Run as administrator option.

tt2

Leland5181 wrote:

... "iTunes not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)"

Read the post just above yours.

tt2

Try the steps at Install missing components. If any component fails to install successfully what error messages are given?

tt2

Hello, Darren.

Thank you for visiting Apple Support Communities.

Here are the steps I would recommend going through as they should resolve the issue.

iTunes 11.1.4 for Windows: Unable to install or open

http://support.apple.com/kb/TS5376

Cheers,

Jason H.

Same here! I cannot even downgrade to another version of iTunes…Same error pops up.😢

Like many others I have been reading about online I am having the same error. I tried the fix listed above and simply wasted 30 minutes of my time. I scheduled a time for Apple to call and help me through this and their solution was for me to call Microsoft for some reason?!! iTunes made me upgrade then stopped working - I really don't see how this is a Microsoft problem??

Like Darren if a solution is not found quickly I will also have to sell my phone as the only way to get videos and music on my phone is through the software that you made me upgrade, broke and won't help me fix.

Hi!

I tried to fix with this steps but doesn't work. My problem started when iTunes made me upgrade. Have any other solution?

It may be that you need to repair the Windows Installer Service before reinstalling iTunes.

See http://blogs.msdn.com/b/astebner/archive/2006/07/20/673408.aspx

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

turingtest2 thanks for the response but I continuing with the same problem.

The steps that I followed (several times) are:

1. Uninstall (in this orden)

• iTunes
• Apple Software Update
• Apple Mobile Device Support
• Bonjour
• Apple Application Support

2. Restart the computer

3. Try to delete (but not exist)

• C:\Program Files (x86)\Bonjour
• C:\Program Files (x86)\Common Files\Apple
• C:\Program Files (x86)\iPod
• C:\Program Files (x86)\iTunes

4. Run this command in the windows console (cmd)

• Run %windir%\system32\msiexec.exe /unregister
• Run %windir%\syswow64\msiexec.exe /unregister
• Run %windir%\system32\msiexec.exe /regserver
• Run %windir%\syswow64\msiexec.exe /regserver

5. Restart the computer

6. Install iTunes

Any other solution?

At step 6 try the section Install missing components and install the parts of iTunes one at a time.

tt2

Thanks for the new advice turingtest2. I have tried to doing all again and at installing the individual .msi components in alphabetical order, but with the same error 😕