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Q: Macbook pro retina screen damaged using alcohol swab

IMG_0359.JPG

I have used alcohol swab on my macbook laptop screen and its damaged,

 

can some one tell me what is damaged using alchol, coz i dont know what to search on net, is this black tint coating, or what

 

and should i have to replace full screen or only coating.

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Feb 1, 2014 12:39 PM

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Q: Macbook pro retina screen damaged using alcohol swab

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  • by Strawb268,

    Strawb268 Strawb268 Feb 2, 2014 12:01 PM in response to sms2friends
    Level 4 (1,457 points)
    Feb 2, 2014 12:01 PM in response to sms2friends

    sms2friends wrote:

     

    is this what i need ?

    can someone call and confirm with this company and update me

    Glass Replacement Onlyhttp://www.macservice.com/images/camera.gif$199

     

     

    Sorry, no offence meant, but I don't think anyone here is going to ring this company on your behalf - if you want to find which repair you need, YOU need to call them!

  • by Zeleny,

    Zeleny Zeleny Jun 8, 2014 12:07 PM in response to sms2friends
    Level 1 (0 points)
    Jun 8, 2014 12:07 PM in response to sms2friends

    My MBPr (mid 2012) got damage that looks very similar. However I did not use any alcohol to clean it at all. Just like in the picture in the original post the damage localizes mainly in the area between the keyboard and the trackpad (not that trackpad outline is visible). I was told at the Genius bar that the damage was likely caused by excessive pressure, for example while carrying in the bag. I don't have a hard case and carry the MBPr in a neoprene sleeve in my backpack along with the books and other stuff. I wouldn't call this amount of pressure excessive, cosidering the metal body; it's normal use. Perhaps the damage that the original poster has seen was initiated similarly, and made worse by the alcohol...

     

    ScreenDamage+sm.jpg

  • by quicksend,

    quicksend quicksend Sep 11, 2014 2:56 PM in response to Zeleny
    Level 1 (0 points)
    Sep 11, 2014 2:56 PM in response to Zeleny

    I've seen this exact same type of problem with one of the Mid 2012 MBPr's.  To my knowledge the laptop was never put in an excessive pressure situation or cleaned improperly.  It seems to be a failure of the chemical compound on top of the screen after normal use.  The pattern appeared very similar to Zeleny's photo above, but grew even more extreme, mimicking the location of the keyboard pretty much the width of the screen.

     

    When taken to an Apple store, isopropyl alcohol cleaning cloths were used by a genius with the computer-portion vertically up and off the table while the screen was face up but directly against a firm surface on its logo'ed backside--basically like its normal orientation but rotated 90 degrees to put the screen horizontal.  Computer powered off of course. He used pressure while rubbing and began to produce polished spots where the IPA ate through the fogged silicon dioxide and niobium pentoxide layer.  A cloth dampened with IPA dry erase cleaner fluid took off the rest avoiding the necessity for a new screen.  Other than a few very small areas that seem to have better adhesion than others, the screen looks great with the layer fully removed. Note, you'll get dark black residue on your cloth when bumping up against the gasket while cleaning.  The screen itself doesn't tend to produce much dirt or coloring on the cloth.

     

    The laptop was in a tropical setting which might have contributed to the haze forming as more humidity would be present on the screen and keyboard, but in general it's a very clean looking machine.  This definitely does seem to be a problem with a certain batch of screens.  Hopefully a more thorough method of removal will be documented.

  • by quicksend,

    quicksend quicksend Sep 11, 2014 6:41 PM in response to quicksend
    Level 1 (0 points)
    Sep 11, 2014 6:41 PM in response to quicksend

    Here are photos of the marks earlier on...

    mbp2012retina_scr1.jpg

    mbp2012retina_scr1_closeup.jpg

    Again, they got progressively worse until removed with high percentage isopropyl alcohol.

  • by G.Easton,

    G.Easton G.Easton Sep 12, 2014 1:42 PM in response to quicksend
    Level 1 (0 points)
    Sep 12, 2014 1:42 PM in response to quicksend

    I too, have the same problem with bits of the coating wearing off. From why i understand you used IPA wipes to completely remove the coating? Could you perhaps post pictures of the display with the entire coating removed? I'm interested in doing the same thing, do you notice any difference except for more glare?

  • by quicksend,

    quicksend quicksend Sep 14, 2014 5:54 PM in response to G.Easton
    Level 1 (0 points)
    Sep 14, 2014 5:54 PM in response to G.Easton

    I'll try to get some new photos soon, but yes, IPA wipes were used to completely remove the non-smudge coating. The screen looks like new nearly everywhere now. I love it compared to how foggy it was before.

  • by paynemaine,

    paynemaine paynemaine Nov 15, 2014 4:36 PM in response to sms2friends
    Level 1 (0 points)
    Nov 15, 2014 4:36 PM in response to sms2friends

    Hi  - Just thought you might be interested in this thread, as there appears to be a lot of retina screen film damage occurringMy Retina Display has stain damage, HELP!!!

  • by Traceykate,

    Traceykate Traceykate Dec 3, 2014 12:59 PM in response to quicksend
    Level 1 (14 points)
    iPhone
    Dec 3, 2014 12:59 PM in response to quicksend

    Hi

     

    I was reading these posts as my husbands screen has started to go the same way. Could you tell me what does the coating on the screen actually do ?  How is your screen now you have removed the coating completely ? does it damage the screen in any way at all ? is the screen clearer now ays said it may have been foggy before ? i am so sorry for all the questions as i am not that knowledgeable on the screens at all.

    If you prefer to contact me on my email and if you can show pictures of what your screen looks like now you have taken it all off that would be a huge help, its  traceykate@btinternet.com

    I am from the uk and would not know where to go to get the coating taken off.

    Hope you can help

    Many thanks

    Tracey x

  • by radolak,

    radolak radolak Feb 7, 2015 4:36 AM in response to BobRz
    Level 1 (0 points)
    Feb 7, 2015 4:36 AM in response to BobRz

    does anyone know if you still have apple care if this is covered under the warranty. I never used alcohol on the screen or put much excessive pressure on it so I'd rather not pay the $300ish to get it fixed if i don't have to

  • by Traceykate,

    Traceykate Traceykate Feb 7, 2015 5:16 AM in response to radolak
    Level 1 (14 points)
    iPhone
    Feb 7, 2015 5:16 AM in response to radolak

    Hi Radolak

     

    Unfortunately the apple care did not repair the damage to the screen with my husbands macbook.  I did call them to ask and they said that hey wouldn't cover ours as my husband used a glasses cleaning cloth on the screen, something i will not do on mine now i know, but they did say that if you didn't use any screen cleaners they would then look into why it has come off and you need to take it to the genius bar, but they do charge for that here in the uk it is £150 and to replace the screen it was £800, quite a lot of money, we were able to claim on our house insurance under accidental damage but i am not sure if you can in the US.

    Hope this helps hun

    best regards

    Tracey xx

  • by Jakaya,

    Jakaya Jakaya Mar 12, 2015 10:06 PM in response to Traceykate
    Level 1 (5 points)
    Mar 12, 2015 10:06 PM in response to Traceykate

    guys, there's a 'huge' thread going on about this same problem over here: My Retina Display has stain damage, HELP!!!  We're trying to get apple (and the press) to pay attention to this manufacturing defect

  • by AlexMFF,

    AlexMFF AlexMFF Mar 13, 2015 9:30 AM in response to Jakaya
    Level 1 (0 points)
    Mar 13, 2015 9:30 AM in response to Jakaya

    It turned out that it is normal for Retina display.

  • by my ginger,

    my ginger my ginger Mar 13, 2015 9:47 AM in response to AlexMFF
    Level 4 (2,472 points)
    Mar 13, 2015 9:47 AM in response to AlexMFF

    For all. The macbook pro glass front screen cover is held in place by magnates. The same way as the Imac. the newest ones may not be, But the rest are. 2010 thru 2013 macbook pro front glass screen covers on Ebay , start at $30.00 to $50.00.

  • by AlexMFF,

    AlexMFF AlexMFF Mar 13, 2015 10:26 AM in response to my ginger
    Level 1 (0 points)
    Mar 13, 2015 10:26 AM in response to my ginger

    Sorry, but I did not buy a toy "DIY". I bought the finished product. This is Apple, not Acer, Sony, Samsung and etc.

  • by my ginger,

    my ginger my ginger Mar 13, 2015 10:43 AM in response to AlexMFF
    Level 4 (2,472 points)
    Mar 13, 2015 10:43 AM in response to AlexMFF

    Unless you have apple care it's not covered. And if you use the wrong cleaning product on it ,it definitely is not covered. Whether apple wants to extend warranties to cover this is up to apple.

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