SilverFaux

Q: Mavericks broke my super drive - Intel 2008

Before anyone posts that the Superdrive is broken, let me assure that it is not.

It boots perfectly fine with the Snow Leoprd disk inserted at startup. The drive is detected and loads the OS with no issues.


So my first post appears to be locked due to correcting someone who responded with a stock cut and paste "your superdrive broke because it is old, at exactly the time you installed Mavericks".

 

 

 

I have a 2008 iMac. the SuperDrive worked perfectly fine until I installed Mavericks. Now it spits the disks out without even a look. Push it in and it literally shoves the disk out onto the desktop. CLUNK!

I'm simply looking for a solution to the problem.

It is verified as a software/upgrade related issue (by me on my machine)

I've tried resetting NVRAM/PRAM and removing power and holding keys, etc...

 

The drive is not broken. It works at startup with the Leopard disk in the drive. This is reproducible.

 

The machine also sees the drive (in Mavericks even)

 

ATA Bus:

 

PIONEER DVD-RW  DVR-K06A:

 

  Model:          PIONEER DVD-RW  DVR-K06A               

  Revision:          Q624   

  Detachable Drive:          No

  Protocol:          ATAPI

  Unit Number:          0

  Socket Type:          Internal

  Low Power Polling:          Yes

  Power Off:          No

 

When I click "disk Burning" in the hardware list i get this info:

PIONEER DVD-RW  DVR-K06A:

 

  Firmware Revision:          Q624

  Interconnect:          ATAPI

  Burn Support:          Yes (Apple Shipping Drive)

  Cache:          2000 KB

  Reads DVD:          Yes

  CD-Write:          -R, -RW

  DVD-Write:          -R, -R DL, -RW, +R, +R DL, +RW

  Write Strategies:          CD-TAO, CD-SAO, CD-Raw, DVD-DAO

  Media:          To show the available burn speeds, insert a disc and choose File > Refresh Information

 

 

Has anyone had any luck with an fix for this. Multiple discussions found with no solutions.

iMac, OS X Mavericks (10.9.1), 2008 Intel

Posted on Feb 1, 2014 12:25 PM

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Q: Mavericks broke my super drive - Intel 2008

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  • Helpful answers

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Feb 1, 2014 12:38 PM in response to SilverFaux
    Level 9 (57,623 points)
    Feb 1, 2014 12:38 PM in response to SilverFaux

    Another help source (if you haven't already done so).

     

    Go to your OS Help Menu.  In the search field type dvd

    Click on all the troubleshooting topics & Support Articles that pertain to  your issue.

     

    You can also do the same in Disk Utility.  Open same up.

    At the bottom left of the window, click on the purple button w/the "?" in the middle.

    This will bring up the Help Menu.

     

    ===============

     

    Try a different brand.  Top forum favorites

    CDs

    FUJI

    TDK

    Verbatim

     

    DVDs

    Maxell

    Verbatim

     

    ==============

     

    Apple's Disc Burning Quick Assist

     

     

    Make sure the DVDs are not dirty, smudged and/or scratched.

     

     


    http://support.apple.com/kb/HT2801 Apple Computers: Troubleshooting the slot-loading SuperDrive

     

     

     

    *** Your drive may need cleaning.  Cleaning kits can be purchased from any store that sells CD/DVDs. ***

     

    ==========

     

    So my first post appears to be locked

     

    No it's not.

    https://discussions.apple.com/thread/5855020?tstart=0

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • by SilverFaux,

    SilverFaux SilverFaux Feb 1, 2014 1:09 PM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Feb 1, 2014 1:09 PM in response to Baby Boomer (USofA)

    Thank you for you're suggestions. I've done all these things.

    The point i'm trying to make here is that the drive works.

    The drive is not the problem. It is the Mavericks software.

    it's not an issue under Snow Leopard, only Mavericks.

     

    Is there a driver that might work?

    An adjustment to a configuration?

    I've tried this already:

    http://www.hardturm.ch/luz/2011/10/how-to-make-the-macbook-air-superdrive-work-w ith-any-mac/

     

    Mac Wizards! this cannot be that hard to resolve.

  • by SilverFaux,

    SilverFaux SilverFaux Feb 1, 2014 2:04 PM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Feb 1, 2014 2:04 PM in response to Baby Boomer (USofA)
    So my first post appears to be locked

     

     

    No it's not.

    https://discussions.apple.com/thread/5855020?tstart=0

     

     

     

    Well, somebody removed my response (which was basically a sound lashing for giving the trollish answer of "it's a broken drive" after I pretty clearly stated that it was determined that is was not, in fact, broken.) And I am no longer able to respond to the post (maybe I'm the only one locked out?) Anyway - that "answer" seems to show up in pretty much every request for help with this issue. Like repeating it over and over makes it true?

     

    Anyway, thanks for at least making suggestions and not trying to be a point mongering weenie.

  • by JGFMK,

    JGFMK JGFMK Feb 16, 2014 12:22 PM in response to SilverFaux
    Level 1 (0 points)
    Feb 16, 2014 12:22 PM in response to SilverFaux

    I concur with you about this.

    I just resinstalled Snow Leopard from DVD. I applied all software updates (using dmg downloads) as pre-App Store the darned Software Updates keep sticking on bigger downloads.

    I then reinstalled Mavericks over it.. This time Mavericks at least created a restore partition... early installers did not...

    Now neither of the Office for Mac 2008 DVD's mount (no icon on desktop, drive just whirrs and won't eject for 5 -7 minutesl). So not impressed after about 36 hrs of downloads/upgrades...

    I see this in my logs:

    SAM Multimedia: READ or WRITE failed, SENSE_KEY = 0×03, ASC = 0×02, ASCQ = 0×00

    Too me it's as if Mavericks has dumbed down the Super Drive (MATSUI on my August 2009 Macbook Pro), so that it can't read the formats of certain DVD's because of the way they were burned. No issue with Snow Leopard.

    I confirmed it was not a DVD error too because the Applications Install DVD with the Hardware Tests on it still is recognised properly.

    See comments here from Jeremy F:

    http://www.officeformachelp.com/2013/11/issues-with-mavericks-and-office-for-mac -how-to-troubleshoot/

  • by tommyz1,

    tommyz1 tommyz1 Apr 5, 2014 5:36 AM in response to SilverFaux
    Level 1 (0 points)
    Apr 5, 2014 5:36 AM in response to SilverFaux

    Same issue here.  have also tried everything include resets, reinstall of the OS - also works again with older boot from cd's - this is annoying and offensive.  It's like a car manufacturer doing a recall on your oil line to get it back and find you dont' have breaks.

  • by Osiyo,

    Osiyo Osiyo Jul 14, 2014 9:00 AM in response to SilverFaux
    Level 1 (9 points)
    Desktops
    Jul 14, 2014 9:00 AM in response to SilverFaux

    We have the same problem on our 2011 Mac Book Pro. Three (3) days after Apple Care expired (last week), there was a Mavericks update, and Superdrive which used to show in Finder Devices suddenly disappeared. Now the only way to access is as Desktop folders: "Untitled-1", "Untitled-1 Copy", etc.

     

    If you delete the desktop junk, you have no access to Superdrive, except through Disk Utility, where the only option is Eject and reinsert disc to work with a desktop "Untitled" folder... Unless you reboot, when Superdrive reappears where it belongs: under Finder Devices. Until you eject and insert "new" disk, when the ridiculous Desktop folders resume.

     

    The 'untitled' thing says lots about what Maverick is doing to out-of-Applecare hardware. Even if you insert your DVD titled "MUSIC", Mavericks ignores the title, and the device classification. 100% Apple Store will insist that buying a new machine is the best solution. Is there any way to fix the OS problem with existing out-of-warranty Apple Superdrive hardware?

  • by Eric Root,

    Eric Root Eric Root Jul 14, 2014 10:38 AM in response to Osiyo
    Level 9 (72,383 points)
    iTunes
    Jul 14, 2014 10:38 AM in response to Osiyo

    Try running the combo update.

     

    10.9.4 Combo Update

  • by Paul Weddle,

    Paul Weddle Paul Weddle Dec 21, 2014 12:01 AM in response to SilverFaux
    Level 1 (0 points)
    Dec 21, 2014 12:01 AM in response to SilverFaux

    Same here (ish).

    I have 2008 iMac 24 inch.

    Superdrive working fine before upgrading to Yosemite.

    Now I cannot use it at all, even after formatting and doing clean install back to Mavericks using a USB install.

    I would go back to Snow Leopard but as I cannot now use my superdrive, I cannot use my disc.

    Was hoping to do USB install of Snow Leopard, tried to find a full version to download in English, with no luck.

    Happy Christmas.

  • by Eric Root,

    Eric Root Eric Root Dec 21, 2014 8:54 AM in response to Paul Weddle
    Level 9 (72,383 points)
    iTunes
    Dec 21, 2014 8:54 AM in response to Paul Weddle

    CD/DVD Loading Problems                        

     

     

    CD/DVD Drive - Troubleshooting (2)

  • by Paul Weddle,

    Paul Weddle Paul Weddle Dec 21, 2014 10:56 AM in response to Eric Root
    Level 1 (0 points)
    Dec 21, 2014 10:56 AM in response to Eric Root

    Thanks Eric Root, that was a great link. I have now ascertained the drive is OK. That is a relief.

    So it looks like Yosemite upgrade was the start of the problem, which still persists.

    Now I will stay with Snow Leopard and try software remedies.

    Saved my a lot of cash - no need to buy new machine now.

  • by Eric Root,

    Eric Root Eric Root Dec 22, 2014 10:24 AM in response to Paul Weddle
    Level 9 (72,383 points)
    iTunes
    Dec 22, 2014 10:24 AM in response to Paul Weddle

    You are welcome.

  • by Dave in Minnesota,

    Dave in Minnesota Dave in Minnesota Feb 3, 2015 9:13 AM in response to SilverFaux
    Level 1 (0 points)
    Feb 3, 2015 9:13 AM in response to SilverFaux

    If you haven't done so yet, try installing Apple's SuperDrive Firmware Update 3.0, which is on Apple's support site at http://support.apple.com/en-gb/HT201953 to see if that might help, even though it's not specifically for that problem, it seems to be important for making external SuperDrives work in Yosemite, and it is one step I used to get my SuperDrive to work in a USB external case when plugged into my MacBook Pro.

     

    Please let us know either way, whether the firmware update helps or not in your situation.