HT201413: Resolve issues between iTunes and third-party security software

Learn about Resolve issues between iTunes and third-party security software
kanik singh

Q: i am getting error 14 when i am tryin to restore my iphone 5 from recovery mode

please can any 1 help

Posted on Feb 1, 2014 2:15 PM

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Q: i am getting error 14 when i am tryin to restore my iphone 5 from recovery mode

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  • by mario49,

    mario49 mario49 Feb 3, 2014 1:56 PM in response to kanik singh
    Community Specialists
    Feb 3, 2014 1:56 PM in response to kanik singh

    Hello kanik singh,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/ts3694#14

     

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

     

    Best of luck,

    Mario