Can send but not receive mail

If a POP type account, try the following:

Quit the Mail.app first and using the Finder go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > MessageUidsAlreadyDownloaded.

Delete the MessageUidsAlreadyDownloaded file and empty the Trash.

Launch Mail and if successful, any previously downloaded messages that remain on the server will be downloaded again along with any new messages available on the server not yet downloaded by the Mail.app.

Good Afternoon folks,

On July 22 while doing a documentary in the High Arctic (whole town was wired!) Mail also began to send but not recieve mail. After 2 days with no incoming mail I began to wonder... I also checked web mail function and on the ISP servers... lo and behold there were emails ... sitting and waiting to be down-loaded to the Macbook Pro. This is a new machine that is totally up to date on ALL software- 1 gig of RAM and the 120 gig hard drive. Everything had been workign perfectly for a month. So I get home this week thinking that --I'll just leave all the webmail on the server as new and down load them when I get home--- but NOoooo.... So after 70 minutes and a disconnect, more time with national satellite guy (who begins talking about windows and then suggests to delete the account and start over....) and then back to the local ISP with more trying everything they can think of... I still am unable to "down-load" incoming mail from the standard POP server.

Instead of just starting a new account.... (NOT DELETING THE OLD).... I too am looking for major suggestions.
This may actually be a bug.

Tim

PS-- I also did try the deletion of the file from the library.

Checking the account via webmail access, locate the first message available after the last message downloaded by the Mail.app.

Does this first message not yet downloaded by the Mail.app include an attachment or does the message contain any unusual formated HTML?

Regardless, try deleting this first message from the server not yet downloaded by the Mail.app to see if it resolves the problem.

Most Curious!

I've been reading several related topics on the overall forum, and looked over several of the solutions for them. None of them seem to be pertinent to our issue- eh Stripey?

ISP had me set up a new account late yesterday. They are clueless. I'd really like to solve this problem.

Tim

Let's check whether the rules could have a bearing on this:

1. Quit Mail.

2. In the Finder, go to ~/Library/Mail/.

3a. If running Mac OS X 10.3 (Panther), locate MessageSorting.plist and move it to the Desktop. If there is a file called MessageSorting.plist.backup, move it to the Desktop too.

3b. If running Mac OS X 10.4 (Tiger), locate MessageRules.plist and move it to the Desktop. If there is a file called MessageRules.plist.backup, move it to the Desktop too. You may also see the old MessageSorting.plist files there; they are no longer used by Mail 2.x, so just move them to the Trash if you see them.

4. Open Mail. As a result of removing the rules file, the junk filter will be disabled now. You may want to either tell Mail to go offline immediately after opening it, or shut down the Internet connection before opening Mail, to prevent it from downloading anything until the junk mail filter has been enabled again.

5. Go to Mail > Preferences > Junk Mail, enable junk filtering, and configure it however you wish.

6. Go online again if you went offline in step 4.

If the problem persists after doing this, then you know the rules have no bearing on it, and you may move the files on the Desktop back to the ~/Library/Mail/ folder, overwriting any files Mail may have created anew there (quit Mail first).

Note: For those not familiarized with the ~/ notation, it refers to the user's home folder.

You're welcome.

In the Finder, go to ~/Library/Mail/. With that folder open, do Edit > Select All (⌘A), then Edit > Copy (⌘C), and paste it in your reply to this post, to let me see the names of the files and folders present at the root level of the Mail folder.

Before actually posting that information, you may edit it so that the file/folder names do not reveal any details you wish to keep private, e.g. you may replace any real username with "username" if you wish; similarly, you may disguise any domain names you don't want to be revealed. Try to be consistent in how you disguise those details, though, as we may need to refer to them in subsequent posts.

Now, locate the account folders within ~/Library/Mail/ -- their name begins with the account type (POP, IMAP, .Mac), followed by the account username and the incoming mail server. For each account that has the problem, repeat the process to let me see the names of the files and folders it contains.

Note: For those not familiarized with the ~/ notation, it refers to the user's home folder.

It's part of what I requested, and I don't see anything amiss there. I also need to know what items are within the POP account folder.

Nothing amiss in the account folder either. Try this now:

1. Go to Apple Menu > System Preferences > Accounts, and create a new user account for testing purposes.

2. Either log out of your main user account or just quit Mail so that it does not interfere with the other user account.

3. Log in as the newly created user and set up Mail anew there.

4. Go to Mail > Preferences > Accounts > Advanced and disable Remove copy from server after retrieving a message.

5. Check whether the problem also happens when logged in as another user.

You're missing something (maybe in the Preferences > Accounts > Advanced pane). I have no way of knowing what could it be.