My iPad keeps looking for info from a previous Apple ID and Password, so I can't get to iCloud...

Question

anned2012 Author

Level 1

4 points

My iPad keeps looking for info from a previous Apple ID and Password, so I can't get to iCloud...

I haven't been able to connect to the Cloud since restoring my iPad. I'd forgotten that I changed my Apple ID and password just prior to the restore. It keeps wanting me to connect via an account that no longer exists!

I was stuck in a viscious cycle. Nowhere can I find a place that says you have to have 'Find iPhone' turned off before restoring. So it won't let me do anything like deleting the old account from my settings info...

Tho I get the reasoning, I would think it would warrant a prominent alert box.

Is there a way to totally delete that old account info? Or do I have to erase my iPad and reinstall everything...again.

iPad 2, iOS 7.0.2

Posted on Feb 1, 2014 5:29 PM

Reply

Answer 1

Best reply

AnaMusic

Level 9

57,562 points

Feb 1, 2014 5:32 PM in response to anned2012

You can access iCloud.com on a computer to turn off Find my iPhone

http://support.apple.com/kb/PH2702

Reply

Answer 2

randers4

Level 9

63,519 points

Feb 1, 2014 5:33 PM in response to anned2012

If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Reply