All of a sudden Word wouldn't launch. The window announces that MS Word quit unexpectedly. I tried all the suggestions on the MS page, still nothing. I tried to reinstall it, I got the same message. I uninstalled Office. Still the same message from the install disk.
What's going on and how do I fix it?
Mac mini, Mac OS X (10.6.8), Intel Core 2 Duo 2.26GHz
Please repost in the Office for Mac Product Forums
So I just looked at this page
None of my Office 2004 applications will open - Microsoft Community
and it looks like I might have some kind of malware.
Here's the complete message from when I tried to reinstall Word. It means nothing to me and I haven't a clue as to how I get rid of malware.
Would it work to just install the Apple version of MS Office?
Process: LaunchCFMApp [715]
Path: /Volumes/Microsoft Office 2004/Office Setup Assistant
Identifier: com.microsoft.setupassistant
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: launchd [612]
Date/Time: 2014-02-01 21:21:00.961 -1000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 438309 sec
Crashes Since Last Report: 38
Per-App Crashes Since Last Report: 5
Anonymous UUID: 2208A7E2-0ED3-4BD6-9633-7224862696B7
Exception Type: EXC_CRASH (SIGTRAP)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x80239236 __pthread_kill + 10
1 libSystem.B.dylib 0x80238ad7 pthread_kill + 95
2 LaunchCFMApp 0xb80bfb30 0xb8000000 + 785200
3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487
4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496
5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791
6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455
Thread 1:
0 libSystem.B.dylib 0x80142afa mach_msg_trap + 10
1 libSystem.B.dylib 0x80143267 mach_msg + 68
2 LaunchCFMApp 0xb819440f CallPPCFunctionAtAddressInt + 206231
3 libSystem.B.dylib 0x80170259 _pthread_start + 345
4 libSystem.B.dylib 0x801700de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x802fc540 ecx: 0xb7fff9ac edx: 0x80239236
edi: 0xb8211640 esi: 0x00000005 ebp: 0xb7fff9d8 esp: 0xb7fff9ac
ss: 0x0000001f efl: 0x00000286 eip: 0x80239236 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x8023922c
Binary Images:
0x80000000 - 0x8005dff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x8007d000 - 0x800e7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x80142000 - 0x802e9ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x8036b000 - 0x804e6fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x805de000 - 0x805ecfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib
0x805f1000 - 0x805fdff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x80601000 - 0x80647ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x80654000 - 0x807d6fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
0x80838000 - 0x808e5fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x808f9000 - 0x808fcfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <F24FBFDD-E694-6F38-BFFB-293613CEF2DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
Translated Code Information:
objc[715]: garbage collection is ON
NO CRASH REPORT
Model: Macmini3,1, BootROM MM31.00AD.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.35f1
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHZ2160BH G1, 149.05 GB
Serial ATA Device: OPTIARC DVD RW AD-5670SC, 694.2 MB
USB Device: iP4500 series, 0x04a9 (Canon Inc.), 0x10c4, 0x26200000 / 2
USB Device: EPSON Scanner, 0x04b8 (Seiko Epson Corp.), 0x012f, 0x24700000 / 4
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24300000 / 3
USB Device: Ext HDD 1021, 0x1058 (Western Digital Technologies, Inc.), 0x1021, 0x24330000 / 6
USB Device: XD-0608-U, 0x056a (WACOM Co., Ltd.), 0x0042, 0x24310000 / 5
USB Device: Ext HDD 1021, 0x1058 (Western Digital Technologies, Inc.), 0x1021, 0x24100000 / 2
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1002, 0x06400000 / 4
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0306, 0x06420000 / 6
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x0204, 0x06410000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
Process: LaunchCFMApp [715]
Path: /Volumes/Microsoft Office 2004/Office Setup Assistant
Identifier: com.microsoft.setupassistant
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: launchd [612]
Are you running the installer under Rosetta?
Oh dear. I have no idea what Rosetta is. OK, I just read up on it in Wikipedia. It seems it wasn't included in 10.6 or later versions. But even if I had it, I wouldn't know what to do with it.
I ran the installer by clicking on the installer icon. (Which is how I did it before.) Does it not working now mean there's some kind of corrupted code or malware still remaining. I have removed everything I could find from my computer that says Microsoft. No difference.
Why did you emphasize the Code Type?
BTW, I am able to open the Word files in Open Office.
Running Universal Binary Applications in Rosetta on Mac OS X
PowerPC software cannot run directly on Intel hardware.
To ease the hardware transition, Apple built a PowerPC emulator called Rosetta into the Intel version of Mac OS X "Tiger" (10.4.x) through "Snow Leopard" (10.6.x). It was discontinued as of Mac OS X "Lion" (10.7.x).
Rosetta works transparently, meaning whenever you launch a PowerPC-native application, it will be automatically run through the Rosetta emulator.
Unfortunately, Intel-native applications cannot use Rosetta to load PowerPC-native plug-ins, drivers, or similar.
However, PowerPC-native applications, running through Rosetta, are able to load PowerPC-native plug-ins, drivers, etc.
Universal Binary applications, which typically include both PowerPC-native and Intel-native executables, can be set to "Open using Rosetta" -- meaning, they will run as PowerPC-native instead of the usually preferred Intel-native.
To enable this functionality, simply select the application and press Command-I, or select Get Info from the File menu. The Get Info dialog includes a checkbox labeled "Open using Rosetta." Tick the box, and close the window. From now on, whenever the application is launched, it will open in PowerPC mode, and PowerPC-native plug-ins, drivers, etc., will be available to it.
It is best to upgrade all components to Intel-native, because PowerPC-native applications running through Rosetta will run about 30% more slowly than Intel-native applications running on the same hardware.
I emphasized the code type because it seems to indicate a PowerPC app.
The Info box for the application disk does not include a check box for Open using. And even under Edit, the Open with is greyed out. Ditto for Office Setup Assistant on the ap. disk and the MS Office folder on the disk.
According to Wikipedia, "Rosetta is not installed by default in Mac OS X v10.6 "Snow Leopard" Could this be why?
Anyway, the first time I used this installer disk (obviously years ago) it opened and installed without problem.
taueva wrote:
All of a sudden Word wouldn't launch.
C F McBlog wrote:
Are you running the installer under Rosetta?
Rosetta is semi-automatically installed under Snow Leopard (if it was not previously installed) the first time a PPC app is run.
There may be some confusion generated by the fact that Rosetta is an optional install in Snow Leopard. However, if the OP has been running it and it suddenly does not launch, then Rosetta has already been installed.
Any more information on the issue of Rosetta will just confuse the OP!
So the issue isn't a Rosetta problem. That still leaves me with my original problem of Office not working and even not reinstalling. What I wonder is why not. Is it malware? If so, what should I do? If I don't use Office do I have to do anything? As in if I do nothing will other programs be affected?
I find I can open files in OpenOffice. And probably Pages will work as well. Do I just do that and forget about it?
taueva wrote:
Is it malware?
Not likely.
Have you tried creating another (admin) user account and see if it'll install under that account?
That's always a good test of a permissions problem on your account.
Just for giggles, I uninstalled Office 2011 on my Snow Leopard machine and put Office 2004 on it. It went without a hitch, including the six updates to get it to 11.6
I have repaired permissions twice. (Why are there always more to repair directly after repairing them?)
I have tried to install with another admin account. No go.
word 2004 exits
