Old generation Apple TV loses wireless connection

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Old generation Apple TV loses wireless connection

I have an older gen Apple TV (silver). Recently it upgraded the software...can't remember if it's ever been updated prior to that. I've had it for at least 3 years...no problems connecting to the internet. Now it loses connection once per day...goes OK for a few hours, then kicks out. Seems there are many similar complaints...any answers other than buying the most recent version? Seems to run perfectly well when it's connected.

Apple TV

Posted on Feb 1, 2014 5:59 PM

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Answer 1

mario49

Community Specialist

Feb 4, 2014 9:16 AM in response to Weff2727

Hello Weff2727,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

Apple TV (1st generation): Troubleshooting wireless connections

http://support.apple.com/kb/ht1595

Restart your base station or router. Sometimes this is done by turning the router off for a few seconds, and then on again, but check the documentation provided by the manufacturer.
To restart your Apple TV, press and hold Menu and Menu down/scroll ➖ for about 6 seconds, and then choose Restart from the menu.

If the issue continues after restarting, reset your router or base station and Apple TV to factory settings

Reset your base station or router. Use the documentation provided by the manufacturer to reset to factory settings.
To reset your Apple TV perform a factory restore.

Best of luck,

Mario

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