HT203302: Get help with Personal Hotspot in iOS

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kaylaphiel

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Q: My alienware laptop won't connect to my brand new iphone 5s?

Okay, I got my new iPhone 5S yesterday... brand new from AT&T; Bring it home and try to connect my laptop to the hotspot/wifi and it won't work.. it'll say connecting and then it will say that it's taking too long and never asks me for my wifi password. I restored my entire laptop and my phone what set up as a new phone? what can be wrong? I reset all network settings

iPhone 5s, iOS 7.0.4

Posted on Feb 1, 2014 8:13 PM

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Q: My alienware laptop won't connect to my brand new iphone 5s?

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by Allan Sampson,

Allan Sampson Feb 1, 2014 8:23 PM in response to kaylaphiel
Level 10 (123,457 points)

Feb 1, 2014 8:23 PM in response to kaylaphiel

Does your ATT data plan include a hotspot/tethering option which is the most expensive data plan with ATT?
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by kaylaphiel,

kaylaphiel Feb 1, 2014 8:34 PM in response to Allan Sampson
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Feb 1, 2014 8:34 PM in response to Allan Sampson

Yes. Me and my boyfriend is on a plan together and we always had the hotspot/tethering. He has a i5 and i had the i4; never once had a problem getting a phone connected until yesterday when I upgraded on my next plan.
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by Allan Sampson,

Allan Sampson Feb 1, 2014 8:38 PM in response to kaylaphiel
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Feb 1, 2014 8:38 PM in response to kaylaphiel

Does your boyfriend have a problem doing the same?

If not, I would start by contacting ATT since it started with your upgrade for a new iPhone.
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by kaylaphiel,

kaylaphiel Feb 1, 2014 8:40 PM in response to Allan Sampson
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Feb 1, 2014 8:40 PM in response to Allan Sampson

No he doesn't. Not at all until I did upgrade and I will be sure to call them in the morning
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by Allan Sampson,

Allan Sampson Feb 1, 2014 8:47 PM in response to kaylaphiel
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Feb 1, 2014 8:47 PM in response to kaylaphiel

This link may be helpful in the interim but since you both can no longer do the same effective with your upgrade, it may not.

http://support.apple.com/kb/ts2756
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HT203302: Get help with Personal Hotspot in iOS

Q: My alienware laptop won't connect to my brand new iphone 5s?

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by Allan Sampson,

by kaylaphiel,

by Allan Sampson,

by kaylaphiel,

by Allan Sampson,

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