1 Reply Latest reply: Feb 4, 2014 6:20 AM by jeremy_v
rusty195 Level 1 (0 points)

i can't remember my security answer(s) i've locked myself out and the customer support links aren't connecting. what should i do?

iPod touch
  • jeremy_v Community Specialists

    Hi rusty195,


    Thanks for visiting Apple Support Communities.


    See the steps in this article for help with resetting your Apple ID password and security questions:


    Rescue email address and how to reset Apple ID security questions



    However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:

    You'll need to contact iTunes Store support to have your questions and answers reset.

    All the best,