1 Reply Latest reply: Feb 4, 2014 6:20 AM by jeremy_v
rusty195 Level 1 (0 points)

i can't remember my security answer(s) i've locked myself out and the customer support links aren't connecting. what should i do?


iPod touch
  • jeremy_v Community Specialists

    Hi rusty195,

     

    Thanks for visiting Apple Support Communities.

     

    See the steps in this article for help with resetting your Apple ID password and security questions:

     

    Rescue email address and how to reset Apple ID security questions

    http://support.apple.com/kb/HT5312

     

    However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:

    You'll need to contact iTunes Store support to have your questions and answers reset.

    All the best,

     

    Jeremy