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User profile for user: Jesuisbon
Jesuisbon Author
User level: Level 1
0 points

Unresponsive iPhone 4s.. please help!

Last night I got out of a taxi and my iPhone fell off of my lap and hit the ground (so really not a huge distance) but now it won't turn on. I have tried plugging it into both a wall charger and into my laptop but they both haven't worked. I have tried to do a manual reboot but this does not seem possible as my power button is not working properly (broke a few weeks ago). Really don't know what to do. Have booked an appointment at the Genius Bar but they cannot see me until Friday and I'd really want to have this problem resolved much sooner. Thanks

iPhone 4S

Posted on Feb 2, 2014 6:52 AM

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1 reply
User profile for user: ariel s
ariel s
User level: Level 4
1,769 points

Feb 4, 2014 7:02 AM in response to Jesuisbon

Hi Jesuisbon,


Thanks for using Apple Support Communities. This article has steps you can take if your iPhone will not turn on:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/ts2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Cheers,

- Ari

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Unresponsive iPhone 4s.. please help!

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