My ipad will not connect to the internet although there is a connection showing and I have shut down and reset the wifi, reentered the connection information, and followed other suggestions. What is next?
iPad, iOS 7.0.4
Hi pattsro,
Thanks for using Apple Support Communities. This article has steps you can take if you're unable to access the internet while using Wi-Fi:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Unable to access the Internet while connected to Wi-Fi
- If you're using a public or commercial network, you may need to log in or subscribe.
- Check to see if you have a self-assigned IP address:
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap
.
- If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
- previously connected Wi-Fi networks and passwords
- recently used Bluetooth accessories
- VPN and APN settings
Cheers,
- Ari
bingo!
No internet connection on iPad
