Daisy147
Level 1 (1 points)

Q: When I try to access "View Apple ID" the screen goes blank trying to get into manage my subscriptions.  Thanks.

When I try to access "View Apple  ID" the screen goes blank.  Trying to get into manage my subscriptions. Many thanks.

iPad, iOS 7.0.4

Posted on Feb 2, 2014 9:15 AM

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Daisy147

Q: When I try to access "View Apple ID" the screen goes blank trying to get into manage my subscriptions.  Thanks.

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  • by sheila_m.,

    sheila_m. sheila_m. Feb 4, 2014 8:33 AM in response to Daisy147
    Community Specialists
    Feb 4, 2014 8:33 AM in response to Daisy147

    Hello Daisy,

     

    Thank you for the details of the issue you are experiencing with the managing your subscriptions on your iPad.  For this issue, I recommend signing out and back into the iTunes & App Stores on your iPad:

    Changing your Apple ID account

    Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.

    HT1311_01--settings_itunes-002-en.png

    Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.

     

    The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.

     

    You can find the full article here:

    iOS: Changing the signed-in iTunes Store Apple ID account

    http://support.apple.com/kb/HT1311

     

    If the issue persists after signing out and back in, I recommend quitting and relaunching the applications on your iPad:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    You can find the full article here:

    iOS: Force an app to close
    http://support.apple.com/kb/ht5137

     

    If you are still seeing the same issue after quitting and relaunching the open apps, I recommend restarting your iPad and then resetting if it's still not working:

    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.