Q: how do i remove software ex: microsoft outlook

Hey kelsey1068,

Thanks for the question. I understand you have an unresponsive program that is restricting you from shutting your computer down. Have you tried to force quit the application?

OS X: How to quit an unresponsive application using Force Quit

http://support.apple.com/kb/HT3411

Also, I see that you wish to uninstall the application. The following article should assist you in doing so:

OS X Mavericks: Install, update, and uninstall apps

http://support.apple.com/kb/PH14299

Thanks,

Matt M.

Hey kelsey1068,

Thanks for the follow up. I’m glad to hear that the information solved your issue. Have a great day!.

- Matt M.