Nsimpson099
Level 1 (0 points)

Q: Help Please! Apple TV!

Hi!

 

Never had any problem with my MacBook Pro.

 

I have apple TV all set up and was working just fine.

 

But all of a sudden my computer will not register the apple tv. Everytime I try, it says it "could not connect to apple tv"

 

I've reset my apple tv device & computer.

Not sure what else to do.

 

Any advice would be awesome! Thank you!!

MacBook Pro (Retina, Mid 2012)

Posted on Feb 2, 2014 11:08 AM

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Nsimpson099

Q: Help Please! Apple TV!

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  • by judysings,

    judysings judysings Feb 4, 2014 1:55 PM in response to Nsimpson099
    Community Specialists
    Feb 4, 2014 1:55 PM in response to Nsimpson099

    Hi Nsimpson099,

     

    Welcome to the Support Communities!

     

    The article below may be able to help you with this.  Click on the link to see more details and screenshots.  The specific steps I'd suggest focusing on are quoted below:

     

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS4546

    1. Restart your Apple TV by choosing Settings > General > Restart.
    2. Try restarting your Wi-Fi router or modem by turning it off and then on again.

    If possible, connect an Ethernet cable and verify your Internet connection. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.

    Cheers,

     

     

    - Judy