Unable to open printer utility and unable to view ink levels

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Level 1

146 points

Unable to open printer utility and unable to view ink levels

Just installed an HP Laser Jet Pro P 1102 W.It is connected to the airport base and it prints.My problem is that I cannot open the printer utility to configure wireless and the ink supply level gives no reading.If I connect the printer to the computer I am able to get the ink supply level to give me a reading but still cannot open the printer utility.I have an Imac with Mavericks O/S.I should have the latest drivers installed as apple installed them when I opened the printer.

Any suggestions as to how to get the utility open or how I can print wirelessly without using it.My printer does not show up on airport.

Thanks

OS X Mavericks (10.9.1)

Posted on Feb 2, 2014 2:50 PM

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Answer 1

PAHU

Level 6

16,705 points

Feb 2, 2014 4:42 PM in response to JDP

With a printer connected to the USB port of any AirPort device, you cannot use the vendor utility due to limitations of the USB port. This is documented by Apple in the first note in this article.

As for the utility not working when connected to the Mac via USB, what happens when you try to open the utility? And are you accessing the Utility via Printers & Scanners > Options & Supplies > Utility > Open Printer Utility?

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Answer 2

JDP Author

Level 1

146 points

Feb 2, 2014 5:11 PM in response to PAHU

PAHU,

Thanks for your reply.Nothing at all happens.However,the ink supply level is available for viewing.

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Answer 3

PAHU

Level 6

16,705 points

Feb 2, 2014 5:58 PM in response to JDP

Can you open System Information (located in Applications > Utilities) and select Printers in the left column. If the HP is the only printer you have on the Mac, then its information will appear in the right pane. If you have more than one printer, a list will appear in the top right pane. Select the HP and its information will appear in the bottom right pane.

Can you select all the information in the right pane for the HP, copy and paste it back here for me to check.

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Answer 4

JDP Author

Level 1

146 points

Feb 3, 2014 11:45 AM in response to PAHU

Hewlett-Packard HP LaserJet Professional P 1102w:

Status: Idle

Print Server: Local

Driver Version: 6.9

Default: Yes

Shared: No

URI: dnssd://Hewlett-Packard%20HP%20LaserJet%20Professional%20P%201102w._riousb print._tcp.local.

PPD: HP LaserJet Professional P1100w, 6.9

PPD File Version: 6.9

PostScript Version: (3010.000) 0

CUPS Version: 1.7.0 (cups-372)

Scanning support: No

Printer Commands: ReportLevels

CUPS filters:

usbink:

Bundle: hpRaster.bundle

Path: /Library/Printers/hp/laserjet/p1100_1560_1600series/hpRaster.bundle/Conten ts/MacOS/usbink

Permissions: rwxr-xr-x

Version: 6.0

rastertozjs:

Bundle: hpRaster.bundle

Path: /Library/Printers/hp/laserjet/p1100_1560_1600series/hpRaster.bundle/Conten ts/MacOS/rastertozjs

Permissions: rwxr-xr-x

Version: 6.0

Fax support: No

Printer utility: /Library/Printers/hp/laserjet/p1100_1560_1600series/HP LaserJet Professional Utility.app

Printer utility version: 5.0

PDEs:

PAHU,

Hope this helps.Thanks.

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Answer 5

PAHU

Level 6

16,705 points

Feb 3, 2014 5:34 PM in response to JDP

Thanks for the info. From what you have provided, the printer queue URI which is copied below, appears to be the printer that was connected to the AirPort USB port rather than a connection to the Mac via USB.

dnssd://Hewlett-Packard%20HP%20LaserJet%20Professional%20P%201102w._riousb print._tcp.local.

So can you confirm if the printer is networked or connected to the Mac via USB cable.

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Answer 6

JDP Author

Level 1

146 points

Feb 3, 2014 6:52 PM in response to JDP

PAHU,

The printer is connected to airport express USB port because I am trying to set up a wireless printer ,otherwise,I would not bother with the printer utility.The printer is not wirelessy set-up and does not appear to be connected to airport express.Everything I read tells me to connect to USB on airport to get a wireless connection.The printer works fine whether I connect to my mac or airport express.

Thanks

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Answer 7

PAHU

Level 6

16,705 points

Feb 3, 2014 7:11 PM in response to JDP

So as I mentioned above, with the printer connected to the USB port of the Airport Express, you cannot use the printer utiity.

If you want to connect the printer via wireless to the Airport Express, you will have to connect it first directly to the Mac via USB cable. This will let you run the printer utility and configure the wireless network settings. Once this is complete, you can disconnect the USB cable and then add the new printer queue for the wireless connection.

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