HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
Lauretta B

Q: Itunes isn't updating & I can't access the Itunes Store

Hello everyone,

               I got a notification on my desktop (windows 7-HP) saying to update Itunes, Safari & Quick Player. I tried to update Itunes but it said an error has occured so I canceled it. I then clicked the Itunes shortcut but it didn't open for awhile. Once it opened, I was able to play music, but when I went to the store it said Internet Explorer has stopped working & it shut down. About a month ago I brought my computer to Best Buy to get fixed for possible viruses & Itunes hasen't been the same since. Could anything Best Buy did cause a problem? Is there anything I can do to fix it?

Windows 7

Posted on Feb 2, 2014 3:33 PM

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Q: Itunes isn't updating & I can't access the Itunes Store

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