I updated ITunes to 11.1.4.62 - only songs that I purchased from ITunes will sync with my phone

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Level 1

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I updated ITunes to 11.1.4.62 - only songs that I purchased from ITunes will sync with my phone

I updated to ITunes 11.1.4.62. Only songs I have purchased from ITunes in my library will now sync with my Iphone5. Everyone song in my library that wasn't purchased from ITunes is now unable to play on my IPhone 5; I can see them in my IPhone library, but the font is faded (light grey tone) and a red circle with a small red square in the center of the circle is to the right of the song title. I click on the song and nothing happens. Assistance is appreciated

iPhone 5, iOS 7.0.4

Posted on Feb 2, 2014 5:32 PM

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Answer 1

Delgadoh

Level 4

1,481 points

Feb 5, 2014 12:03 PM in response to GSH21234

Hey GSH21234,

It sounds like the songs might be having issues downloading from iTunes in the Cloud. To troubleshoot, try the following:

Signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and restart your iPhone, then sign back in.

via: iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

and

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430

If you continue to experience the same issues, there might be an interrupted download that is preventing other content from downloading. See the following article to learn how to resume interrupted downloads:

iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725

Regards,

Delgadoh

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Answer 2

turingtest2

Level 10

272,881 points

Feb 5, 2014 12:05 PM in response to GSH21234

You may well find that you need to backup the device and then immediately restore the backup in order to resolve this issue.

tt2

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