HT201407: If you can't activate your iPhone

Learn about If you can't activate your iPhone
fiona247
Level 1 (0 points)

Q: I can not activate iphone because previous user will not provide his apple ID

I am having difficulty activating an iphone that my employer owns, but a previous employee who was using this phone has left the organisation and will not provide his apple ID. Can you please help me?

iPhone 4

Posted on Feb 2, 2014 6:11 PM

Close
fiona247

Q: I can not activate iphone because previous user will not provide his apple ID

  • All replies
  • Helpful answers

  • by Ralph Landry1,

    Ralph Landry1 Feb 2, 2014 6:15 PM in response to fiona247
    Level 8 (41,782 points)
    Feb 2, 2014 6:15 PM in response to fiona247

    If the iPhone is using iOS 7 there is absolutely nothing you can do...the Activation Lock is an anti-theft feature that you cannot bypass.

     

    Apple will OT get involved...you have to find a way to get the Apple ID from the previous user.