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How to retreive secret questions

How to retreive secret questions

iPad 2, iOS 7.0.4

Posted on Feb 2, 2014 6:13 PM

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3 replies

Feb 2, 2014 6:15 PM in response to Helene ruel

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.


It isn't possible to create a rescue email address without correctly answering two of the questions.


(99590)

Nov 13, 2014 3:05 AM in response to jon12552

Apple occasionally rename and/or replace their help pages, and the page that Niel linked to has been superseded.


If you have a rescue email address on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170


If you don't have a rescue email address then you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/en-us/HT5699


If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html


When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356

How to retreive secret questions

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