Quicktime Error 1402 Could not open key (defaulticon)

Question

Quicktime Error 1402 Could not open key (defaulticon)

When trying to install Quicktime 7 (standalone) I get the same error I have seen posted by so many others....Error 1402 Could not open key....

HKEY LOCAL MACHINE\SOFTWARE\CLASSES\QUICKTIME.QT\DEFAULTICON

I have tried every suggestion by Apple, Microsoft, the discussion fourm, and everything I have found via a Google search.

When I use regedit to view the permissions for the Quicktime.qt folder (it's not expandable so I can't locate a defaultIcon folder), I can add new users (everyone) and give them full permissions but when I select OK I get a message that says "Unable to save permissions on quicktime.qt...Access is denied).

(I am the only computer user and I am using the administrator account).

Note XP home addition.

Thanks

Anybody have any (new) ideas??????????

PC, Windows XP

Posted on Aug 3, 2006 4:35 PM

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Answer 1

varjak paw

Level 10

182,686 points

Aug 4, 2006 7:26 AM in response to ratherbfishing

Just to confirm, did you go through all these steps?

Error 1406 or 1402 appears when you install iTunes or QuickTime for Windows

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Answer 2

Aug 4, 2006 12:17 PM in response to varjak paw

Yes, I have tried that many, many times.

I have also, done a complete un-install (quicktime, itunes, ipod) then searched for any left over files/folders and gotten rid of them. Also disabled anti-virus and spyware programs.

I can load older versions of itunes/quicktime but not QT 7.1.

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Answer 3

Jacumba

Level 4

2,349 points

Aug 4, 2006 1:10 PM in response to ratherbfishing

What happens when you delete the registry key or all the keys associated with QT?
This Microsoft article though claiming not to be for XP or 2000, has something interesting to say under Cause.
http://support.microsoft.com/kb/303089/en-us

After removing any program I clear out the registry of left over keys from it. Just something I do. I find I can still miss some. This program Windows XP Manager is very good at finding what I miss, and can also defrag the registry. It will also back up the registry for you also. You might want to take a look at it, where you problem seems to stem from the registry.
http://www.winxp-manager.com/xpmanager/index.html

Scroll down to Cleaner in the link on XP Manager, it explains what it does in the registry.

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Answer 4

Aug 4, 2006 4:24 PM in response to ratherbfishing

Thanks for the information. I don't very often (aka never) mess around in the registry, other than running Resistry Mechanic, so it will take me a little time to look this over before I take action. I agree that the error I'm getting points directly to some type of registry issue.

I sincerely appreciate you taking the time provide a well thought out and informative response. I'll let you know how it goes.

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Answer 5

Jacumba

Level 4

2,349 points

Aug 4, 2006 4:50 PM in response to ratherbfishing

I'll also point out that I never use any of the program's that supposedly clean out your computer, such as Registry Mechanic you've mentioned. But a friend insisted I try Windows XP Manager, and it is very impressive. I have the paid for version, but it seems they offer a free trial.

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Answer 6

Aug 7, 2006 6:28 AM in response to Jacumba

I've decided to continue to use the older version of iTunes and Quick time as it does everyting I need and I'm not that comfortable going into the registry.

I looked at the XP Manager site and while the description sounds good, the site looks unprofessional and has so many gramatical erros that it raises flags. Also confused by the links to the demo versions. Four demos to choose from but no description on which is needed (all??) and duplicate demos are in the list.

Probably a good product but I'll stick with the old iTunes since it works just fine for me.

Thanks again for your help.

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