Q: A recent download of an iTines update - for whatever reason - failed on my computer. Since then I get a system error statement telling me that the program cannot open because 'MSVCR80.d11' is missing from my computer. When I attempt to open iTunes it i
A recent download of an iTunes update, for some unknown reason, failed on my computer. Since then I get a system error message everytime I log on telling me that the program cannot be opened because 'MSVCR80.d11' is missing from my computer. When I try to open iTunes I get an 'error 7 (Windows error 126)' message and am advised to reinstall iTunes. However, when I attempt to do this, it downloads the programme and gets as far as installation, at which point I get yet another message: this time 'Service Apple Mobile Device failed to start'.
I am at a loss to know what to try next and would appreciate any assistance. I'm also concerned that, in the process of reinstalling iTunes, I am going to lose all the music I have collected over the years.
iPod classic, Windows XP
Posted on Feb 2, 2014 7:26 PM