Q: My wife got a new Iphone and now her password does not work how can we reset the password.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions

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Forgotten Restrictions Passcode Help

            iPad,iPod,iPod Touch Recovery Mode

You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

You can restore from a backup if you have one from BEFORE you set the restrictions passcode.

Also, see iTunes- Restoring iOS software.