Cannot Uninstall Apple Mobile Device Support

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Level 1

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Cannot Uninstall Apple Mobile Device Support

Today when I tried to start iTunes, it didn't work. So I went to see how to fix this problem, which just ended up being uninstalling and reinstalling itunes.

I followed directions that said to uninstall all the apple products in a specific order, but when I got to Apple Mobile Device support, it refused to uninstall.

The green loading arrow would stop when it was near the end and actually GO BACKWARDS. Then it would just go away, and the program was still installed on my computer.

I have tried "Repairing" the program. It stops after the window that says "Gathering information."

I have tried restarting my computer, no effect.

I have tried the Microsoft Fix It for programs that cannot uninstall due to corruption or other errors, but when I try to run Fix It it says that it is outdated and no longer exists.

I don't know what else to do, and I'm really frustrated.

I am running windows 7 home premium 32 bit.

Windows 7

Posted on Feb 2, 2014 8:28 PM

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Answer 1

b noir

Level 9

72,324 points

Feb 2, 2014 8:46 PM in response to mmelton4

I have tried the Microsoft Fix It for programs that cannot uninstall due to corruption or other errors, but when I try to run Fix It it says that it is outdated and no longer exists.

That message has been hitting a few people today. Try downloading a fresh copy of the Fixit. Does the fresh copy work properly for you?

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Answer 2

Feb 2, 2014 9:08 PM in response to mmelton4

I had the identical problem. I was able to fix it by running msconfig, and making sure there were no attempts to load Apple products at startup. I rebooted, then was able to unistall.

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Answer 3

Feb 7, 2014 12:08 PM in response to mmelton4

I have tried all of the above. I have uninstalled iTunes and Bonjour but cannot uninstal AMDS. I have purchased FIX IT and run the program. I have run msconfig and truned off all apple services and startup programs. Still cannot uninstall Apple Mobile Device Support and therefore cannot get iTunes.

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Answer 4

turingtest2

Level 10

272,707 points

Feb 7, 2014 12:22 PM in response to peppermill2

See note 1 of Troubleshooting issues with iTunes for Windows updates. You may to move on to uninstalling the next component.

tt2

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Answer 5

Feb 7, 2014 1:55 PM in response to Kickaha.Jim

Thank you. Your comment was helpful although I'll add a different twist. When I did MSCONFIG I went into Services tab and unchecked Mobile Device Support, re-booted computer, could NOT then Uninstall Mobile Device Support again however for the heck of it I tried downloading iTunes again and was successful this time. I was iSad about iTunes today but am now iHappy after wasting 2 1/2 hours. Oh well... it works.

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