Serious trouble with Outlook 2011

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Level 1

14 points

Serious trouble with Outlook 2011

Dear all, recently I have been having serious trouble with Outlook '11. At first it was delays in synchronising especially my Exchange Account and now the programm will not launch at all. Any help will be VERY appreciated!

The error message I get is this:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2014-02-03 10:16:56 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.3.9.131030

Crashed Module Name: Microsoft Outlook

Crashed Module Version: 14.3.9.131030

Crashed Module Offset: 0x00022594

Blame Module Name: Microsoft Outlook

Blame Module Version: 14.3.9.131030

Blame Module Offset: 0x00022594

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9.1)

Posted on Feb 3, 2014 2:18 AM

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Answer 1

Feb 3, 2014 2:54 AM in response to Praxandros

I've not had any problems with Outlook and I, like you, am running the latest version.

As I see it you have a couple of options: post in the Office users forum (http://answers.microsoft.com/en-us/mac) and hope that someone there has an answer or; completely uninstall (http://support.microsoft.com/kb/2398768?wa=wsignin1.0) and reinstall Office. The latter may or may not fix the problem. But I would try the Office users forum first (if you can wait for an answer - the forums there don't see a lot of traffic) or go ahead with the uninstall/reinstall.

Good luck,

Clinton

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Answer 2

Praxandros Author

Level 1

14 points

Feb 3, 2014 2:57 AM in response to clintonfrombirmingham

Thanks, Clinton. I'll try the Office forum since uninstalling/reinstalling or deleting and rebuilding my accounts did not help. I am now trying the 'rebuilding main identity' option (initiated by holding down the option button at launch of Outlook). Fingers Crossed!

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