HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes
Ryan R9595
Level 1 (0 points)

Q: I have purchased two 3 packs of £10 iTunes grift card and it says that it has not been properly activated, what do I have to do?

I have purchased two 3 packs of £10 iTunes grift card and it says that it has not been properly activated, what do I have to do?

iOS 7.0.4

Posted on Feb 3, 2014 4:50 AM

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Ryan R9595

Q: I have purchased two 3 packs of £10 iTunes grift card and it says that it has not been properly activated, what do I have to ... more

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  • by varjak paw,

    varjak paw varjak paw Feb 3, 2014 8:15 AM in response to Ryan R9595
    Level 10 (169,890 points)
    Feb 3, 2014 8:15 AM in response to Ryan R9595

    What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:

     

     

    iTunes Support

     

    and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt

     

    Regards.