HT201317: My Photo Stream FAQ

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JinnaWinkas
Level 1 (0 points)

Q: Cannot see photos in Photo Stream on laptop

I can see my photos from my iphone on my computer but cannot see them in the photo stream on my laptop.  I have downloaded the icloud panel again and ticked the correct boxes etc. but cannot see them.  Both computer and laptop run Windows 7.  Does anybody know what is wrong?

iPhone 3GS, Windows 7

Posted on Feb 3, 2014 4:31 AM

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JinnaWinkas

Q: Cannot see photos in Photo Stream on laptop

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 5, 2014 2:17 PM in response to JinnaWinkas
    Community Specialists
    Feb 5, 2014 2:17 PM in response to JinnaWinkas

    Hi JinnaWinkas,

     

    Thanks for visiting Apple Support Communities.

     

    Try these steps first if the Photo Stream on one of your PCs is not updating:

    • you can't connect to the Internet, iCloud Photos will not be able to send or receive updates to My Photo Stream. If necessary, troubleshoot your Internet connection on your PC, Mac, or iOS devices.

    • Open the iCloud Control Panel and make sure that you're signed in to the same iCloud account that you're using on your other supported devices.
      • In Windows 8.1, go to the Start screen, click the down arrow in the lower-left corner, then click the iCloud app.
      • In Windows 8, go to the Start screen, and click the iCloud tile.
      • In Windows 7, choose Start menu > All Programs > iCloud > iCloud.

    • Make sure that iCloud Photos or Photo Stream is turned on in the iCloud Control Panel. Click the Options button and make sure that My Photo Stream is turned on.

    • Close and reopen the iCloud Control Panel.

    • Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.

    You can find the article with these steps here:

     

    iCloud: My Photo Stream troubleshooting

    http://support.apple.com/kb/TS3989

     

    Best Regards,

     

    Jeremy