HT201209: Redeem iTunes or Apple Music Gift Cards and content codes
Learn about Redeem iTunes or Apple Music Gift Cards and content codes
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Helpful answers
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Feb 3, 2014 8:15 AM in response to janes136by varjak paw,What do you mean "can't spend it"? What happens when you try to make a purchase?
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Feb 3, 2014 8:58 AM in response to varjak pawby janes136,That is what I am trying to do! It won't let me purchase anything even though there is money available from a previous gift card.
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Feb 3, 2014 9:01 AM in response to janes136by varjak paw,Again, what exactly happens when you try to make a purchase? Just saying "can't" and "won't let me" doesn't give us anything on which to base a diagnosis and offer suggestions.
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Feb 3, 2014 9:08 AM in response to janes136by janes136,It just goes straight to my bank account details and does not let me use the card value which is shown on the phone.
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Feb 3, 2014 9:19 AM in response to janes136by varjak paw,★HelpfulIf it's asking you to verify your billing information, just do that. It's a security precaution that pops up from time to time. Once you verify the billing information, the purchase should then be applied against your credit balance from your iTunes card.
If you continue to have problems verifying your billing information, or after doing so your credit card is charged rather than your balance, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
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